Commercial Lines Specialist, Atlanta

At a glance: Atlanta, on site, Monday to Friday · $60K to $85K, overtime-eligible, plus bonus · Property and casualty license now, or within 30 days of starting, paid by us · Path to Senior Operator at $85K to $110K

Harper is an AI-native commercial insurance brokerage, backed by Y Combinator, with offices in San Francisco and Atlanta. We do the insurance work end to end for about 1,000 new small businesses a month, with agents and people working the same accounts.

Role in one line

Do the standard insurance work right the first time, at volume, so small businesses get covered and stay covered.

A roofer needs an additional insured added before Monday. A new policy is ready to bind and the carrier still needs two documents. A customer wants proof of workers’ comp for a contract. None of this is exotic, and all of it has to be right, because a wrong certificate or a missed document can stop a business from working.

Why now

About 115 deals a day go from sold to covered. Most of the problems we fix later were visible before the deal moved: whether it came from an instant quote or a broker, whether it is financed or paid in full, whether the carrier bills us or the customer. When those are wrong, everything downstream breaks. Five to ten minutes of checking up front saves an hour or two later. That checking is this job.

What you own

- The checks before anything moves. Instant or brokered, financed or paid in full, agency bill or direct bill, amounts right, subjectivities known. You check them first, every time.
- Standard binding. Confirm what was sold and what the carrier still needs, tell the customer what is outstanding before the chase starts, then bind it cleanly.
- Endorsements and certificates. Additional insureds, policy changes and certificates that say exactly what the policy covers, never more, and never on a policy that is not active.
- Portal and email requests, worked to zero every day.
- The agents’ work. Our agents pre-fill applications, check documents and draft routine replies. You review what they produced, fix what they got wrong, and sign off on what only a licensed person can. Every fix teaches them.
- Clean hand-offs. When a case needs a senior teammate, you pass along the request, the urgency and the work already done. Anything over 30 minutes gets flagged.

What done means

- The customer has the document, change or answer, and the record says exactly what was done.
- Nothing you sent overstated the coverage.
- Repeat calls about the same issue go down because you fixed the cause.

Your first 90 days

- Week 1: you pass the certification and work practice requests with a senior teammate.
- Day 30: you are licensed and on the live queue, with every certificate and endorsement checked by a senior teammate for the first two weeks.
- Day 60: you work on your own, and your error rate in the quality check is at or below the team’s.
- Day 90: a playbook page you wrote is one the team uses.

Who thrives here

- You can explain to a roofing contractor, in one sentence, why his general liability policy does not cover his own tools.
- You have done standard service work at an agency, carrier or brokerage, or fast, detailed customer work somewhere else, and you want a licensed career.
- You are accurate under volume, and you know the difference between a missing record and a missing action.
- You use AI tools and have opinions about where they help and where they get in the way.

What we teach, what you bring

We teach our carriers, our systems and how we bind, and we pay for your license. If you graduated from Georgia State’s or UGA’s insurance program, you skip the pre-licensing course. You bring accuracy at speed and the habit of checking before you move. Commercial lines depth is a plus, not a requirement.

Who should not apply

- You want a slow, predictable queue.
- You would rather issue a certificate than tell a customer their coverage falls short.
- You want remote work.

Pay, schedule and place

- $60K to $85K, overtime-eligible: about $60K while you get licensed, $70K or more once licensed, and up to $85K if you bring commercial lines experience. Plus bonus.
- In the Atlanta office Monday to Friday, on the early or late shift.
- Startup pace is a real adjustment from a traditional agency or a big carrier. You are measured on speed and accuracy, both, and the process changes when we find a better way.
- Next steps: Senior Operator ($85K to $110K), team lead, insurance specialist, or our AI operations team.

Benefits

Health, dental and vision. Meals at the office. Parking or commuter support. We pay for your Georgia license and file and pay for the nonresident licenses for the states you serve.

How we hire (usually one to two weeks)

- Apply. We reply within 48 hours at every stage.
- A 30-minute call with the team.
- Two hours in the Atlanta office on practice requests and practice records with problems planted in them. We tell you the decision the same day.

How to apply

Send your resume and a short example of a customer problem that crossed several systems or people: how you found out what was really true, what you told the customer, and how you knew it was fixed.

Harper is an equal opportunity employer. If you need an accommodation at any point in the process, tell us and we will make it work. Licensed roles require the state’s background check for an insurance license; a record does not automatically rule you out.

Compensation

Base Salary $60K – $85K • Offers Bonus