About this role
Summary
Job Description:
Visitor Management Representative (PBX/Switchboard)
First & Second Shifts Available
Be the First Friendly Face That Makes a Difference at Baptist Health!
Are you passionate about helping others and creating a welcoming, safe environment?
Baptist Health is looking for a Visitor Management Representative to join our team! In this important role, you'll be the first point of contact for patients, families, and visitors, providing exceptional customer service while helping maintain a safe and secure hospital environment. If you're friendly, dependable, detail-oriented, and enjoy making a positive impact every day, we encourage you to apply and become part of a team that truly makes a difference!
Job Description:
- Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
- Provide excellent customer service while maintaining security awareness
- Answer questions and provide directions throughout the hospital
- Assist visitors with wayfinding and general hospital information.
- Resolve routine visitor concerns and refer complex issues to Security or department leadership.
- Maintain a calm, respectful and service-oriented environment for all visitors.
- Enforce hospital visitation policies in regard to patient units as well as the facility.
- Verify visitor authorization for restricted nursing units.
- Deny entry when visitors fail to meet established security or visitation requirements.
- Identify and report suspicious activity to Security immediately
- Assist with after-hours visitor access procedures
- Coordinate with Security regarding visitor issues requiring intervention.
- Communicate effectively with nursing units regarding visitation requests
- Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.
Job Requirements:
- High School Diploma or Equivalent
- One-Year related experience
Benefits:
- Health, Vision, Dental and Pet Insurance
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
- Retirement with Company Match
- Identity Theft Protection
- 5 days of Paid Time Off available upon hire 1568