About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.
At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.
We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.
Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.
What you will have an opportunity to do:
We are looking for a highly engaging, compassionate, customer focused individual to join our Human Resources team as a Human Resources Clerk. The successful candidate for this role is engaging, full of energy, compassionate, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
The Human Resources Clerk is responsible for supporting a variety of duties within the Human Resources department including, but not limited to: reporting, filing, assisting with the recruiting process, employee relations, benefit administration, training and compliance tracking.
Your Role:
- Provide daily administrative and operational support to the Human Resources Department.
- Maintain accurate and confidential employee records, personnel files, and HR documentation.
- Assist with recruitment activities, interview scheduling, pre-employment processes, and onboarding.
- Process and update employee information in Workday and other HR systems.
- Assist in the coordination of employee orientation, training sessions, and maintain training compliance records.
- Support employee engagement, recognition programs, wellness initiatives, and HR events.
- Prepare HR reports, correspondence, internal communications, and administrative documents.
- Respond to associate inquiries and provide professional customer service.
- Ensure compliance with company policies, HR procedures, and applicable employment regulations.
- Perform other HR-related duties as assigned.
What are we looking for?
- Bachelor’s degree in business administration, or a related field preferred; or a minimum of one (2) year of relevant Human Resources experience.
- Excellent verbal and written communication skills in both English and Spanish.
- Knowledge of local labor laws and employment regulations.
- Ability to handle employee relations matters with discretion, professionalism, and confidentiality.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Strong customer service orientation.
- Ability to establish and maintain effective working relationships with employees and management.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Ability to remain calm and effectively respond to emergency situations while maintaining professionalism.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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