Support Engineer 2 (Supply Chain Planning)

Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Fulfillment, Demand, SCPO Platform and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.

What you'll do:

- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases

- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team

- Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology

- Document learnings and create knowledge articles for repeated cases

- Bring in new ideas for automation, re-use and service improvements

- Understand the SaaS offering, features and functionality deployed for a given customer.

- Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution including Product Development

- Continuous learning on latest Blue Yonder Planning Solutions.

What we are looking for:

Industry experience:

- 3+ years of Supply chain planning domain experience

- 3+ years of experience in the Software/SaaS industry

- Ideal candidate will have experience working with Blue Yonder products, specifically Supply Chain Planning solutions.

- Technical experience with Blue Yonder products preferred specifically Demand, Fulfillment, and SCPO Platform

- Experience with customer/client support in Supply Chain software

- Experience working with ITIL methodologies

Technical Skills:

- Experience with Database programming/Data Modeling using Oracle SQL and MS SQL

- Working knowledge of middleware (i.e. Weblogic, TomCat)

- Proficiency in Java / J2EE concepts – JDBC, C++

- Azure defect identification and log analysis for Planning solutions

- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)

- Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.

Soft Skills:

- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting

- Ability to work calmly under pressure and meet deadlines

- Must have strong multi-tasking skills

- Must be self-motivated and quick learner - New technologies, platforms, integrations

- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations

- Demonstrates initiative and is inquisitive

- Succeeds in a fast-paced environment

- Demonstrates the ability to work independently without losing team synergy

- Demonstrates customer service ethics and core values

Education:

- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.