Drayage and Customs Clearance Planner

Company Description

The Wonderful Company is committed to providing high-quality, healthy, and iconic brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet.

Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water®. Sourced from the islands of Fiji, FIJI Water is the No. 1 premium imported bottled water brand in the United States, and America’s Favorite Bottled Water Brand. FIJI Water is sold in more than 80 countries worldwide, known for its iconic square bottle, unique mineral profile, and soft smooth taste. Sourced from a natural artesian aquifer in the islands of Fiji, the difference is the source – FIJI Water gathers natural electrolytes and minerals and maintains a perfectly balanced pH.

FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. That commitment extends to the FIJI Water Foundation – one of the largest philanthropic organizations in Fiji – which focuses its efforts and investments on education, clean water access, environmental sustainability, health and wellness, emergency relief, and community development.

We are seeking a Drayage and Customs Planner to support the execution and coordination of inbound container flows across a network of ports, carriers, and third-party warehouse partners in North America.

The Drayage and Customs Planner will report to the Drayage and Customs Supervisor and is responsible for coordinating shipment planning, movement, maintaining visibility, and resolving day-to-day operational issues to ensure timely delivery, cost control, and compliance with customs requirements. The Planner applies sound judgment within established processes and works cross-functionally to support efficient inbound logistics operations.

This position is based in Tucson, AZ, operating in a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Job Description

Drayage Operations & Coordination

- Develop and maintain effective working relationships with customs brokers, drayage providers, warehouses, ocean carriers, and internal stakeholders to support efficient shipment execution and issue resolution.
- Coordinate and manage inbound container movements across North American lanes, including drayage to 3PL warehouses and customer locations
- Own assigned ports, transportation lanes, carriers, and container movements from vessel arrival through final warehouse delivery.
- Ensure timely execution of assigned shipments while balancing service, cost, inventory priorities, and customer requirements.
- Monitor shipment progress and identify potential delays or issues, escalating risks as needed
- Coordinate daily shipment priorities and operational activities with Planning, Customer Service, Ocean, Warehouses, Customs Brokers, and Drayage Providers.
- Coordinate operational recovery plans for shipment delays, port congestion, carrier service failures, and other transportation exceptions.
- Support selection of routing and accessorial options in alignment with cost and service guidelines
- Track and report demurrage and detention exposure and assist in mitigation efforts

Customs Clearance & Compliance

- The Drayage and Customs Planner will support customs clearance as a backup to the Drayage and Customs Supervisor when needed. Support customs clearance execution by preparing and/ or validating required import documentation
- Review shipping documents (BOL, commercial invoices, purchase orders) and resolve discrepancies within established processes
- Coordinate with customs brokers to ensure timely submission of ISF filings and clearance documentation
- Maintain complete and accurate customs documentation and shipment records in accordance with company policies and regulatory requirements.

Visibility, Reporting & Performance

- Drive accurate shipment visibility from port arrival through final delivery through Power Bi and Excel reporting tools to provide to stakeholders and support operational visibility, reporting, and decision-making.
- Prepare recurring operational reports and performance metrics, including lead times, service levels, shipment exceptions, and transportation trends.
- Identify recurring operational trends, investigate underlying causes, and communicate findings and recommendations to leadership.

Cost Awareness & Financial Support

- Review transportation and accessorial charges for accuracy against established rates and identify discrepancies requiring resolution.
- Analyze recurring transportation cost drivers, including accessorials, demurrage, detention, and storage charges, and recommend opportunities to improve cost performance.
- Contribute to monthly reporting on transportation spend and operational performance

Systems & Process Support

- Maintain data integrity within Oracle, TMS, tracking tools, and other transportation systems to support operational visibility and reporting continuity through technical improvement projects.
- Support maintenance of standard operating procedures (SOPs), work instructions, and process documentation by identifying needed updates and recommending improvements.
- Support audit requests, claims processing, and documentation for damaged, lost, or delayed shipments.
- Assist with testing, implementation, and validation of system enhancements, process improvements, and automation initiatives that improve operational efficiency, reporting accuracy, and shipment visibility.

Operational Analysis & Continuous Improvement

- Analyze operational trends and recurring transportation issues affecting service performance, shipment visibility, and customs execution.
- Identify root causes of shipment delays, customs issues, accessorial charges, and service failures.
- Recommend process improvements that enhance transportation performance, shipment visibility, customs compliance, operational efficiency, and cost control.
- Support implementation of continuous improvement initiatives.
- Support KPI reporting, operational scorecards, and recurring performance reviews by preparing analysis and summarizing operational trends.

Qualifications

- Bachelor's degree in Business, Supply Chain Management, or related field (preferred, but not essential)
- 2–5 years of experience in logistics, transportation, or supply chain operations
- Experience supporting international shipments and customs processes preferred
- Working proficiency in Oracle, Excel, TMS, OTM, and reporting tools
- Strong attention to detail and ability to manage multiple priorities
- Demonstrated ability to solve problems within defined processes
- Effective communication and stakeholder coordination skills

Additional Information

- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:  24/7 online physician consultations 
- virtual mental health resources 
- life coaching 
- engaging employee community groups 
- cash rewards for healthy habits and fitness reimbursements 
- library of on-demand fitness videos

- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
- Building a Healthy Society:  To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com (https://csr.wonderful.com/).
- Giving Back to the Community: Make a difference with Wonderful Giving (http://www.wonderfulgiving.com), allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

FIJI® Water is a natural artesian water bottled at the source in Viti Levu (Fiji Islands). With its iconic square bottle, soft mouthfeel, and more than double the electrolytes of the other two top premium bottled water brands, FIJI Water is the No. 1 premium imported bottled water in the United States. FIJI Water has a perfectly balanced 7.7pH. FIJI Water is available in a variety of sizes, including 330mL, 500mL, 700mL, 700mL Sports Cap, 1L, and 1.5L.

As part of its longstanding commitment to sustainability, nearly 70% of FIJI Water’s global bottle volume is in 100% recycled plastic (rPET), including its best-selling 500mL and 330mL bottles. Since 2007, the FIJI Water Foundation has been committed to supporting environmental conservation and strengthening local communities, investing more than USD $20.5 million in community development, access to safe water, education, health & wellness, and environmental sustainability.

To discover Earth’s Finest Water®, please visit  www.fijiwater.com , like us on  Facebook , or follow us on  Instagram .

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

EEO is the law - click here for more information