Technical Success Director

Job Description:

POSITION OVERVIEW

Job Title: Director, Technical Success

Business Title: Director, Technical Success

Job Code: DIRCUSCS

FLSA Status: Exempt

Department: IT

Reports to: AVP, Technical Success

Location: Remote

Draft Date: April 8, 2026

Revision Date: April 8, 2026

Approved By: Jennifer Beaumont

Role: ​People Leader​

Position Summary

The Director of Technical Success is a highly motivated leader responsible for driving the successful deployment, adoption, and optimization of Mosaic Clinical Technologies’ clinical applications across practices. This role requires deep expertise in radiology workflows, imaging informatics, and end-user enablement to ensure radiologists and clinical end users achieve maximum value from the technology platforms they rely on daily.

Position Duties and Responsibilities

- Develop and execute a technical success strategy focused on the deployment, adoption, and optimization of clinical applications aligned with Mosaic Clinical Technologies’ operational and clinical objectives.

- Design and implement programs that drive radiologist and end-user adoption, proficiency, and satisfaction with clinical applications and tools.

- Lead and mentor a team of technical success managers to ensure high performance in application deployment, user onboarding, and ongoing optimization.

- Develop and deliver technical enablement programs, training curricula, and practice-level optimization plans for clinical applications.

- Collaborate with product, engineering, and clinical operations teams to translate end-user feedback into application improvements and feature priorities.

- Establish and track key performance indicators (KPIs) such as application adoption rates, user satisfaction scores, deployment timelines, and workflow efficiency gains.

- Maintain deep fluency in Mosaic Clinical Technologies’ clinical workflows, PACS, RIS, AI-assisted diagnostic tools, and supporting systems.

- Serve as primary point of contact for technical escalations and issue resolution, ensuring timely and effective responses to practice and radiologist concerns regarding clinical applications.

- Monitor and analyze application usage data, workflow metrics, and user feedback to identify trends, adoption gaps, and optimization opportunities.

- Evaluate deployment and adoption metrics and optimize team performance using a data-driven approach.

- Communicate, partner, and influence across clinical, technical, and operational teams to ensure alignment on application rollouts and enhancements.

- Partner closely with Product and Engineering teams on road-mapping and improvements based on radiologist needs, practice feedback, and clinical workflow analysis.

- Stay up-to-date with imaging informatics technologies, clinical AI advancements, and industry trends affecting radiology practice workflows.

- Be familiar with regulatory compliance as it pertains to medical imaging, clinical software, and artificial intelligence in order to ensure compliant deployments and build trust with practices and radiologists.

- Promotes communication and cooperation among teammates to create a spirit of unity in the department.

- Works closely with leadership and teammates to improve work relationships, build morale, and increase productivity and retention.

- Provides day-to-day performance management guidance to direct reports (e.g., coaching, counseling, career development, disciplinary actions).

- Work evenings and overnight as needed

- Up to 50% travel

- May require on-call and evening/weekend hours to support the practices during pivotal transitions

- Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

- Strong leadership, communication, and interpersonal skills with the ability to engage both technical and clinical stakeholders.

- Excellent analytical and problem-solving abilities with experience using data to drive adoption and optimization decisions.

- Ability to thrive in a fast-paced dynamic environment.

REQUIRED QUALIFICATIONS

- Bachelor’s degree in healthcare informatics, information technology, biomedical engineering, or related field; Master’s degree preferred.

- 10 years of experience in radiology informatics, clinical application management, or healthcare IT with leadership responsibility.

- Proven track record of driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

- N/A

RADIOLOGY PARTNERS OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.

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