Talent Acquisition & People Partner (EMEA & US)

What you'll do

Talent acquisition (c.60%)

- Own hiring end to end, from Head-of level to frontline and agent roles across EMEA and the US – briefing, sourcing, assessment, offer and close.

- Partner with our leadership team and department heads on hiring plans. Challenge role profiles so we hire for what we actually need.

- Source directly through LinkedIn Recruiter, job platforms and AI tools. Build pipelines for recurring and hard-to-fill roles, so we're never starting from zero.

- Bring hiring in-house and bring agency spend down. Manage any remaining agencies against clear terms.

- Build and own our competency-based interview framework – question banks, scorecards and scoring guides linked to the Clearer Standard – so every candidate gets a fair, consistent assessment.

- Coach hiring managers to interview well and make decisions based on evidence.

- Grow our employer brand across our careers site, LinkedIn and job platforms in every market we hire in.

- Own the candidate and new-starter experience from offer to day 90, and track hiring data – time to hire, source of hire, agency spend, offer acceptance and quality of hire – to show what's working.

HR advisory (c.40%)

- Be the first point of contact for HR questions from employees and managers across the UK, EMEA and US.

- Advise managers on policy, absence, probation and early performance and conduct issues – and know when to bring in our Global HR Director.

- Look after leave admin and HR documentation, and help grow our self-service and automation tools so people get answers fast.

- Be the visible People presence in our Leicester office.

What you'll bring

- In-house talent acquisition experience in a growing tech or SaaS business, hiring bespoke roles end to end.

- Confident direct sourcing through LinkedIn Recruiter and job platforms, with practical use of AI tools for sourcing, screening, ad writing or market insight.

- Experience designing or embedding competency-based interviewing, with scorecards linked to behaviours or job levels.

- Experience hiring across more than one country, and confidence influencing senior leaders and hiring managers.

- A data-led approach – you use numbers to make the case and track what's working.

- You build processes, not just fill roles, and you're comfortable working async across time zones.

- CIPD Level 5 or equivalent generalist HR experience, including advising managers on policy and employee relations.

- Good judgement on when to advise and when to escalate.

Nice to have:

- US hiring experience, including awareness of state differences in pay transparency and background checks.

- Experience building an employer brand or careers site content.

- Experience coaching or mentoring another recruiter.

Don't tick every box? Apply anyway. We hire for potential and mindset as much as experience – if this role excites you, we want to hear from you.

Life at clearer.io

eCommerce is crowded, noisy and increasingly complex. At clearer.io, we're built for a different outcome: clarity you can act on.

We connect to the stack a merchant already uses. Our AI agents enrich their catalogue, learn from their reviews and customers, and put that intelligence to work inside the tools they already own – so their products get found, trusted and chosen by shoppers and AI, without replatforming. We do this across our products: Clearer, Boost Commerce, REVIEWS.io and Influence, used by thousands of merchants worldwide.

We're a global team with offices in Australia, the UK, Germany, Vietnam and the US, backed for the long term by PSG Equity and Silversmith Capital Partners.

We care about doing the work properly: listening first, building second and shipping quickly where it matters. Results matter more than rhetoric.

What guides us day to day:

- Customers at the heart: we obsess over their needs so we can grow together

- Purposeful progress: we don't settle – we take initiative and embrace bold thinking

- Endless innovation: we refine, improve, and take meaningful action

- Always open: we build trust through transparency and global collaboration

Clearer benefits

- Private Medical Insurance with Vitality after you complete your 3-month probation – including private GP access, a 24/7 medical helpline and advanced cancer cover

- Dental, optical and hearing cover

- Mental health support – unlimited CBT (first 8 sessions without GP referral) and a confidential Employee Assistance Programme

- 20 days PTO and 6 bank holidays – plus the full week off between Christmas Eve and New Year's Day

- Hybrid working

- Your birthday off –after you complete your 3-month probation , a full paid day, just for you, every year

- Give Back Day – a paid day each year to volunteer for a cause you care about

- Bonusly peer recognition – real-time shout-outs tied to our values, with points that convert to real rewards

- Clearer Together – employees who exemplify our values win a fully funded 5-night trip to one of our global offices (Sydney, Berlin, Leicester, Irvine or Ho Chi Minh City)

- Stopover – travelling near one of our offices? Once a year we'll fund a day with the local team

##

A fair shot for everyone

We're committed to a fair and inclusive hiring experience. Hiring decisions at clearer.io are based on skills, experience and role requirements – nothing else. If you need any adjustments during the interview process, just tell us; it won't affect your application.

If you believe eCommerce growth should be simpler, smarter and clearer – we'd love to hear from you. Apply now.