Manager - Risk Analysis, Amazon Leo - Fraud and Abuse

Description

Are you passionate about protecting customers and building trust at scale? Do you thrive at the intersection of fraud and abuse investigation, engineering collaboration, and strategic problem-solving?

As a Manager of Risk Analysis within the Leo Fraud and Abuse team, you lead a team of risk analysts that will serve as a critical bridge between operations, engineering, and business stakeholders. You will be accountable for holding a high bar on making fraud and abuse decisions, driving automation, scale the team for growth and proactively identifying new fraud & abuse trends that require mitigation. This is not a traditional back-office operations role. You will be expected to think like an investigator and communicate like a strategist, driving measurable impact across the fraud and abuse prevention ecosystem.

Key job responsibilities
- Audit and ensure that the adjudication of complex fraud and abuse cases across Account, Identity, Payment Fraud, and Abuse vectors follow the SOPs and maintains a high bar.
- Apply sound judgment and navigate high-risk decisions where outcomes directly impact customer trust, financial exposure, and enforcement integrity.
- Constantly question assumptions, identify improvement opportunities, and follow up on implementation of those enhancements.
- Collaborate with the Fraud and Abuse product team to deep-dive on escalations and complex edge cases requiring nuanced investigation.
- Provide ongoing feedback to product and engineering stakeholders on tooling gaps, workflow friction points, and opportunities for automation or process simplification.
- Proactively ideate, design, and document new fraud and abuse scenarios based on investigation insights, industry trends, and adversarial thinking to strengthen detection models and enforcement rules.
- Identify gaps in current detection systems, investigation strategies, and enforcement workflows, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders.
- Drive innovation in fraud detection and investigation methodologies - challenging the status quo and bringing fresh, creative approaches to problem-solving.
- Hire and develop a team of Risk Analysts

*** Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Basic Qualifications

- 7+ years of conducting workplace risk investigations experience
- Experience managing direct reports
- Experience leveraging technology to drive process improvements
- Bachelor's degree or equivalent, or 3+ years of professional experience

Preferred Qualifications

- Experience implementing scalable compliance solutions (technology, procedures, processes, etc.) in a regulated environment
- Experience working in a customer-facing environment
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Redmond - 133,300.00 - 180,300.00 USD annually