Career Center Consultant - Lewiston

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Department of Labor

Job Class Code: 0723
Grade: 20 (Professional/Technical)
Salary: $21.61 - $30.18/Hour

Location of Position:   Lewiston

Opening Date : November 13, 2026
Closing Date :  December 1, 2026

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Job Summary:

Do you have a passion for helping people, enjoy working one-on-one with customers, and take pride in providing excellent customer service? If so, this may be the opportunity for you! CareerCenter Consultants provide employment and career services to individuals and employers throughout Maine. Responsibilities include interviewing customers, assessing their needs, and helping them make informed decisions about career, education, and training. Consultants determine eligibility for programs and services, connect customers with employment and training opportunities, manage caseloads of individuals participating in education and training programs, and facilitate employment-related workshops.

This position also includes Rapid Response responsibilities, supporting workers and employers affected by business downsizing or closures. Duties include coordinating and facilitating information sessions for affected workers, presenting reemployment services to large groups of dislocated workers—sometimes numbering several hundred—and developing and maintaining strong partnerships with workforce and community organizations.

Additional responsibilities include presenting to employers, industry associations, and community agencies, as well as connecting businesses with economic development and other business support resources to help prevent layoffs and support job retention.

Statewide travel may be regularly required. Approved travel expenses will be reimbursed at the current State of Maine mileage reimbursement rate.

What you will do:

- Interview, assess needs, and guide customers in making career, education, and training decisions,
- Determine eligibility, referring customers to programs, services, and employment opportunities,
- Manage caseloads of customers who participate in education and training programs,
- Facilitate employment and training-related workshops.
- Provide business services to Maine employers,
- Respond to layoffs by contacting businesses, collecting information, and providing layoff or layoff aversion services.
- Deliver presentations to individuals and up to large audiences.

What Knowledge, Skills, and Abilities are needed:

- Knowledge of job search strategies and placement techniques.
- Ability to observe and evaluate individual characteristics, capabilities, and interests in terms of their occupational significance.
- Ability to interview and counsel individuals.
- Ability to interact with a diversified customer base.
- Ability to communicate effectively.
- Ability to write clearly and effectively.

Minimum Qualifications:   (Entry -level knowledge , skills, and/or abilities may be acquired through,  BUT ARE NOT LIMITED TO  the following coursework/training and/or experience.)

Any combination of education and/or work experience that demonstrates competency in:

·     Interpersonal Skills:  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences ; effectively communicates and works with coworkers as team members.

·     Customer/Quality Skills : Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates a commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest- quality service and product to all customers.

·     Accountability Skills:  Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable for own development, including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.

·     Planning/Organization Skills:  Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans , and priorities to changing circumstances. Monitors own progress and evaluates outcomes.

Preferred Qualifications:

- Experience providing information and guidance one-on-one and in large group situations.
- Knowledge of workforce services.
- Excellent communication and customer service skills.
- Public Speaking
- Experience using virtual communications platforms such as MS Teams and Zoom.

Contact Information:

Questions about this position should be directed to:  [email protected]

To request a paper application, please contact Stephanie Hayes via email at [email protected]

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

- Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs (https://www.maine.gov/bhr/oeh/benefits/som-health-plan/premium-rates) for you and your family, including the percentage of dependent coverage paid by the State.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements (https://www.maine.gov/bhr/oeh/benefits/health-premium-credit).
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
- Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
- Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
- Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
- Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service).
- Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/rules-policies/policy-practices-manual/Employee-Rights-and-Responsibilities-Federal).
- Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application, please download and print one HERE

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.