Associate Manager, Technology, EIP, Delhi

Job Location - Delhi

About The/Nudge Institute:
The/Nudge (https://www.thenudge.org/) is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals, and youth across rural development, agriculture, skilling, and economic inclusion, in partnership with 15+ central and state governments.
Our economic inclusion journey towards serving 25 million Indians spans 10 states and currently reaches over 1.5 million people. Through our incubator, accelerator, and grand challenges, we have supported 200+ social entrepreneurs, including Forbes 30 Under 30 honorees, Earthshot Prize winners, and nationally recognized changemakers.
Founded with the support of 130+ eminent philanthropists, 40+ corporates, and 15+ foundations, The/Nudge is working towards a poverty-free India, within our lifetime.

Position Overview:
Sarathi is a livelihood tech platform for implementing and monitoring Economic Inclusion Programs (EIP) based on the Graduation Approach. As a national gov tech initiative supporting tech for good, Sarathi enables real-time tracking and decision-making for grassroots programs.
As we scale nationally, we are looking for a dynamic, detail-oriented Product Rollout specialist to manage rollout and adoption across centrally-supported programs and partner states. This role sits at the intersection of technology, program delivery, and government engagement - ideal for someone excited to help scale a national gov tech platform driving last-mile delivery .
What will you do?
Be part of The/Nudge’s tech team as an Associate Manager, supporting digital product adoption and field implementation to scale rural livelihood programs across India.

- Onboarding & Rollout: Ensure smooth and efficient rollout of Sarathi in all program states.
- Stakeholder Engagement: Coordinate with government stakeholders, program partners, and internal teams for alignment on adoption plans, program details and handholding.
- Training & Adoption: Spearhead product training sessions, demonstrations with all user groups, and provide continuous user support.
- Support & Troubleshooting: Act as the first escalation point for field issues; work closely with the tech and support teams to ensure quick resolution.
- Documentation & Communication: Maintain rollout trackers, SOPs, and communicate implementation updates internally and externally.

With 5+ states live and plans for national rollout in next 1 year, this role will ensure that our product is ready for use, users are trained and seamlessly adopt Sarathi for program delivery at the last mile.
Who are we looking for in this role?

- Min 5 years of experience in product operations, field-facing program roles, tech implementation in a development sector or public tech environment.
- Strong communication skills and attention to detail – especially written communication and user empathy.
- Comfortable working across multiple communication platforms.
- Ability to work independently and manage multiple moving parts.
- Language skills (Hindi and/or regional language) is a plus, given the field-facing nature of the role.
- Comfortable operating across teams and systems; a problem-solver with a strong bias for action.
- Able to make sense of programmatic processes and translate them into product features and workflows.
- Driven by impact, and able to work across ambiguity and scale.

We aspire to be an inclusive and diverse organization and encourage qualified individuals irrespective of their religion, caste, gender identity or expression, sexual orientation, ethnicity, age, or any other dimension of identity, to apply.