BOUCHERON Aftersales Service Assistant

Summary
Job Family Group Description - Industrial Operations:
This Job Family Group combines jobs in different industrial processes relating to product development, raw material research, product engineering, production management and quality assurance.

Job Family Description - Product Quality, Care & Compliance:
Coordinates quality check tests. Guarantees compliance for raw materials, production processes and finished garments following quality guidelines and norms. Participates in supplier approval processes and inspections. Ensures repairs on products that may have been returned with defects or other mechanical issues.

Speciality Description - Product Care:
Performs repairs or maintenance as needed for products that are identified as defective or whose quality has been degraded after delivery to the customer. Liaises with client services teams to identify and perform repairs as needed.

Job Description

Role

AS the Aftersales service coordinator, you are responsible for handling all tasks related to the repair of our products as well as key communicator between all stores and repair workshop.

Key Responsibilities
1. Repair Process Management
- Receive repair items from stores and review repair requests and service details.
- Allocate required parts and proceed with part ordering.
- Send repair items to authorized workshops and follow up on repair progress and timeline.
- Manage the retrieval and quality check (QC) process upon repair completion.
- Communicate status updates and completion details to stores.
- Track and report lead time and progress of repairs.

2. Quotation & Undefined Case Handling
- Prepare repair estimates for undefined or exceptional repair cases and share them with stores.
- Follow up on quotation approvals and monitor customer feedback and repair confirmations.

3. International Repair Coordination
- Manage the full process for international repairs (e.g., France HQ / Regional corporate workshops cases).
- Handle all logistics, including part and product ordering, shipping, and reception.
- Track and report lead times and progress of international repairs.

4. Parts and Inventory Control
- Manage ordering, shipping, allocation, and stock levels of repair parts.
- Regularly update and report on inventory and parts logistics status.

5. AS Policy and Standard Communication
- Handle boutique inquiries regarding after-sales (AS) policy, process, and standards.
- Communicate brand AS guidelines and quality standards provided by HQ.
- Support internal and boutique teams through clear and consistent communication.

6. Stores' inventory maintenance and management 
- Provides guidelines and standards for managing store inventory
- Evaluate stores' stock items requiring maintenance, repair, or return and approval 
- Request approval from France HQ for items confirmed for final return
- Manage return authorization processes and related documentation with HQ.
- Track and report on return approvals and progress status.

7. Data and KPI Management
- Manage key KPIs such as repair lead time, repair volume, and repair status.
- Consolidate, analyze, and report monthly data related to customer and stock repairs.
- Provide insights and recommendations for process quality and efficiency improvements.

Requirements
- Minimum 2 years of relevant experience (preferably in luxury, jewelry/watch, or after-sales operations).
- Ability to prioritize work and maintain focus during peak periods 
- Proactive and collaborative working attitude 
- English communication skills for coordination with HQ and international partners, Korean fluency essential.
- Strong communication and organizational skills.
- Customer-oriented mindset with keen attention to detail and quality.
- Experience using ERP or AS management systems is plus.

Job Type
Regular

Start Date
2026-12-14

Schedule
Full time

Organization
Kering Watches & Jewelry Korea LLC