Service Coordinator

Job Title: Service Coordinator

Location: Ottawa, Ontario

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

- Competitive compensation with performance-based annual bonus
- Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
- RRSP matching program and paid time off program to support your future and recharge
- Peer-to-peer recognition platform that celebrates your contributions
- Professional development and learning support to fuel your growth
- Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The Service Coordinator provides best in class customer service in all matters pertaining to resident inquiries and concerns regarding maintenance or repairs for their designated property.

Here’s how you’ll contribute

- Prepare resident arrival and key packages and coordinate smooth move ‑ in and move ‑ out processes, including elevator bookings.
- Maintain resident databases, assign resident parking, issue visitor passes, and log records.
- Process cash receipts, deposits, and prepare accounts receivable reports, addressing any delinquent payments.
- Prepare required documentation under the Residential Tenancies Act for claims, collections, evictions, and rent increases.
- Respond promptly and professionally to resident inquiries and lease ‑ agreement matters.
- Notify utility companies of occupancy changes; approve invoices for vacant suites.
- Prepare resident communications (individual or mass notices).
- Utilize Yardi ERP system for information entry and job activities.
- Support team objectives across properties and report resident service needs and issues requiring management attention.
- Coordinate contractor and staff access for occupied/vacant units and common areas with proper notice.
- Work collaboratively with maintenance teams and management to ensure scheduled property maintenance is completed on time.
- Perform all duties in compliance with legislative and safety standards (Health & Safety, WHMIS, AODA, PIPEDA, Human Rights).

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

- College or University education in business (asset).
- Minimum two (2) years of relevant client ‑ facing experience in a busy environment.
- Multi ‑ tasking, interpersonal, and communication skills.
- Attention to detail, judgment, and initiative.
- Microsoft Office proficiency (Word, Excel, Outlook).
- Knowledge of Yardi and the Residential Tenancies Act (assets).

Hiring pay range rate: $56,000-60,000

Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70‑year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, residents, and neighborhoods we serve.

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Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [email protected].

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