Staff Applications Engineer, EDA Tools Support

Job Description and Requirements

Alternate Job Titles

- EDA Licensing and Installation Support Engineer
- Technical Application Engineer, Licensing Infrastructure
- Staff Applications Engineer, EDA Tools Support
- Licensing and Deployment Applications Engineer
- CAD/EDA Support Engineer, Staff Level

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

You have spent years keeping the infrastructure running that everyone else depends on to do their jobs, and you know that when a license server goes down at 3 a.m. in Tokyo, someone's tapeout schedule just became your problem. You are the person who can look at a FlexNet debug log, spot the misconfigured options file or the firewall rule that is blocking port 27000, and have it fixed before the customer finishes explaining what went wrong.

You do not just troubleshoot, you think in systems. You understand how a three-server redundant licensing setup should behave, why a migration from on-prem to cloud changes the MAC address binding, and what happens when someone upgrades RHEL without testing the environment variables first. You have been in enough customer environments to know that "it worked in dev" means nothing until it works in production.

You are comfortable talking to a senior CAD engineer about daemon logs and then turning around to explain to a procurement lead why their license count does not match their headcount. You move fast, you document what you learn, and you do not wait for perfect information to start solving the problem. At Synopsys, you will work with global customers who depend on you to keep their design environments operational, and the problems you solve will directly enable the next generation of chips.

What You'll Be Doing

- Support and troubleshoot Synopsys Common Licensing (SCL) and FlexNet licensing environments for global enterprise customers across Americas, EMEA, Japan, and APAC
- Perform root-cause analysis on complex licensing, installation, deployment, migration, and failover issues, working directly with customer IT, CAD, and engineering teams
- Design, validate, and implement licensing architectures for large-scale enterprise deployments, including three-server redundancy setups and cross-platform configurations
- Lead on-site and remote installation, upgrade, and migration activities for customers deploying or expanding Synopsys EDA toolsets
- Mentor applications engineers and provide technical leadership across support and customer success organizations
- Collaborate with Engineering, R&D, Sales, and Customer Success teams to escalate critical issues, influence product roadmaps, and translate customer feedback into actionable improvements
- Build and maintain technical articles, runbooks, and self-service documentation in the Synopsys Knowledge Base to scale support and reduce resolution time

The Impact You Will Have

- Keep customer design environments operational during critical tapeout windows, directly enabling revenue and preventing schedule slips
- Reduce escalation time and resolution cycles for high-priority licensing and deployment issues across Synopsys's largest accounts
- Influence product development by surfacing real-world deployment challenges and customer needs to R&D and product teams
- Scale support effectiveness by creating reusable documentation, automation scripts, and training content that empower frontline engineers and customers
- Strengthen customer relationships by acting as a trusted technical advisor who understands both their infrastructure and their business pressures
- Drive adoption and expansion of Synopsys technologies by ensuring smooth deployments, migrations, and upgrades across diverse customer environments
- Mentor and elevate the technical capabilities of the broader applications engineering team through knowledge sharing and hands-on collaboration

What You'll Need

- Bachelor's degree in Computer Science, Electronics Engineering, or related field with 6+ years of experience, or Master's degree with 4+ years in EDA tool support, CAD/CAE engineering, IT operations, or software application support
- Strong proficiency in Linux/Unix system administration (RHEL, CentOS, SLES), including process management, file permissions, environment variables, and shell scripting
- Hands-on expertise with FlexNet/FLEXlm licensing architecture, including debug logs, options files, daemon configuration, and redundant server setups
- Solid understanding of TCP/IP networking, ports, firewalls, DNS, host IDs, and MAC addresses as they relate to client-server licensing communication
- Working knowledge of scripting languages such as Bash, Python, Perl, or PowerShell for log parsing, automation, and troubleshooting
- Experience with Windows Server administration for cross-platform EDA tool environments is a plus
- Familiarity with EDA product flows, Synopsys toolsets, or Agentic AI usage is a plus

Who You Are

- You can walk a customer through a three-server licensing failover scenario and then write a two-paragraph summary for their VP of Engineering without losing the technical thread
- You stay calm under pressure, especially when a licensing issue is blocking a customer's critical milestone and multiple time zones are waiting for your answer
- You think like a detective when diagnosing issues, you do not stop at the symptom, you trace it back to the root cause even if it means digging through daemon logs and network packet captures
- You are detail-oriented and organized enough to manage multiple high-priority escalations across global accounts without dropping threads or missing follow-ups
- You are curious and self-motivated, you do not wait to be told what to learn, you dig into new licensing models, deployment architectures, and automation opportunities on your own
- You value collaboration and knowledge sharing, you document what you learn, mentor others, and contribute to the collective expertise of the team

The Team You'll Be Part Of

You will be part of Synopsys's Technical Sales and Applications Engineering organization, which serves as the critical bridge between customers, sales teams, R&D, and product groups. This team is responsible for enabling customers to successfully adopt, deploy, and expand their use of Synopsys EDA technologies while driving revenue growth and operational excellence. You will work closely with global support engineers, customer success teams, and product engineering across multiple regions, and you will have direct visibility into how the infrastructure you support powers the design workflows behind self-driving cars, AI accelerators, 5G chipsets, and the next wave of smart everything.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.