Lead Infrastructure Engineer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

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Value Proposition

We are seeking an experienced Control-M Administrator to manage, maintain, and optimize the organization's workload automation environment. The ideal candidate will be responsible for Control-M infrastructure administration, job scheduling, monitoring, troubleshooting, platform upgrades, and ensuring seamless execution of enterprise batch workloads.

The role requires strong expertise in Control-M architecture, scheduling administration, incident management, and collaboration with application and infrastructure teams to support critical business operations.

Job Details

Position Title: Lead Infrastructure Engineer

Career Level:  P3

Job category : Manager

Role Type: Hybrid

Job Location:  Bangalore

About the Team:

The Control-M Team at First Citizens India is responsible for the enterprise scheduling, orchestration, monitoring, and management of critical business and technology workloads across diverse platforms. The team ensures reliable execution of batch processing, file transfers, application workflows, and business-critical jobs that support banking operations, customer services, reporting, compliance, and various enterprise applications.

The team collaborates closely with Infrastructure, Application Support, Database, Middleware, Cloud, and Business Operations teams to maintain high availability, operational efficiency, and service reliability of the enterprise workload automation platform.

Key Deliverables

Control-M Administration

- Administer and maintain Control-M Enterprise Manager, Control-M Servers, and Agents.
- Perform installation, configuration, upgrades, patches, and migrations of Control-M components.
- Manage Control-M environments across Development, QA, UAT, and Production.
- Configure and maintain calendars, folders, scheduling rules, job definitions, alerts, and notifications.
- Monitor system performance and implement tuning recommendations.

Technical Skills

- Strong administration experience with BMC Control-M.
- Expertise in: Control-M Enterprise Manager (EM)
- Control-M Server
- Control-M Agents
- Control-M Managed File Transfer (MFT)
- Control-M Automation APIs (preferred)

- Experience with Linux/Unix and Windows Server administration.
- Strong shell scripting knowledge (Bash, Korn Shell, PowerShell).
- Knowledge of SQL and database concepts (Oracle, SQL Server, PostgreSQL, etc.).
- Experience with batch scheduling, workload automation, and dependency management.
- Familiarity with file transfer protocols (SFTP, FTP, FTPS).
- Understanding of ITIL processes including Incident, Problem, Change, and Release Management.
- Experience working in enterprise production support environments.

Soft Skills

- Strong analytical and troubleshooting abilities.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure in a production support environment.
- Strong documentation and organizational skills.
- Team-oriented mindset with the ability to work cross-functionally.

Proactive approach to problem solving and automation

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.