Order Fulfillment Specialist 3

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The impact you’ll make

The Order Fulfilment Specialist is responsible for managing end-to-end order fulfilment activities to support customer shipments, revenue attainment, and operational excellence across the SEA. The role acts as a key interface between Account Teams, Sales Operations, Supply Chain, Manufacturing, Logistics, and Finance to ensure accurate processing, configuration management, shipment execution, and customer satisfaction. The incumbent will ensure timely and accurate execution such that delivery of equipment to customers can be timely. Monitoring of key milestones, resolving shipment issues, supporting quarter-end revenue closure, and maintaining critical operational KPIs is crucial in this role. On top of OFM scope, this position is also responsible for sales reporting for SEA and Advance Packaging Customer Operations (APCO).

What you’ll do

- Responsible for account order fulfillment activities such as slotting, configuration, change CTL, NSR, SAP quote and config review with sales ops / account team
- Support the account team in resolving order fulfilment
- Support quarter end closure, ensure that all documentation is accounted for revenue recognition
- Provide necessary support to complete tool shipment including resolution of shipping document issues
- Provide SAP/NSR training to AT as required
- Responsible for keeping track of key KPIs (ILT Changes, Configuration Accuracy, SRD stability)
- Serve as a primary operational contact for Account Teams regarding order status and shipment readiness.
- Build strong working relationships with Regional Sales Teams & Site Management, Corp Sales Ops, Logistics Team, Finance and Revenue Teams
- Support weekly ship/rev reporting for SEA / APCO, reconcile changes in preparation of weekly sales meeting deck for sales meeting
- Support the business operations director in bridging fct-fct changes during QxR cycle, preparation of the business slide deck for submission
- Any other task as assigned by the immediate supervisor

Who we’re looking for

- Diploma or Bachelor's Degree in: Business Administration, Supply Chain Management, Logistics, Operations Management, Engineering, Related disciplines
- At least 5 years’ experience in order fulfillment, relevant to semiconductor industry
- Strong proficiency with SAP
- Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, Power Query preferred).
- Proficient in Microsoft PowerPoint and Power BI.
- Experience with order management and business reporting tools.
- Strong analytical and problem-solving capabilities
- Good communication and interpersonal relations skill
- Independent, meticulous with good organizing skills and ability to multi-task
- Strong attention to detail and accuracy
- Excellent organizational and multitasking skills
- Ability to manage competing priorities in a fast-paced environment
- Strong stakeholder management and communication skills
- Customer-focused and service-oriented mindset
- Ability to work independently with minimal supervision

Preferred qualifications

- Familiarity with Lam products and experiences is a plus
- Experience in finance reporting and understanding of business dynamics in the industry is a plus

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.