About this role
POS-34007
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Quote-to-Cash Coordinator
Please note: applications must be submitted in English.
HubSpot is seeking a highly motivated, customer-centric individual to join our growing and fast-paced Quote-to-Cash team. This is a great opportunity for a focused self-starter to join an exceptional company and make a meaningful impact on the infrastructure we're building for continued growth. This role spans customer contracts, billing, and collections — supporting both internal teams and customers throughout the full purchase-to-payment lifecycle.
We are actively hiring for QTC Coordinator in our new Sofia office . Expectation will be to attend the office at least 3 days per week.
Responsibilities
- Resolve a variety of Contracts, Billing, and Collections inquiries while delivering world-class customer service across all channels
- Review incoming contracts to ensure compliance with HubSpot's legal and financial requirements
- Solve complex billing issues requiring extensive analysis and review across multiple scenarios and systems, including numerical calculations
- Perform reconciliations and correct transactions as needed
- Process key customer documents including tax exemptions, bankruptcy filings, and vendor forms
- Own end to end collections activity for an assigned customer portfolio and keep detailed notes of all customer engagements while also maintaining hygienic collections stage updates in our collections management system
- Perform tasks necessary to get ahead of payment issues and reduce accounts receivable with proactive outreach by email, phone, and video. Meet customers where they are and help them pay on time, in line with their contractual terms.
- Support the cash application function by researching payments, assisting with payment discrepancy resolution, and account reconciliations as needed
- Bring empathy and curiosity to customer disputes and billing inquiries. Work transparently with Sales, Customer Success, Contract Management, and Legal to resolve issues quickly
- Bring curiosity and a builder’s mindset to new collections tools and workflows. Work collaboratively with FinTech and QTC Leadership to test, roll out, and champion new workflows and system improvements.
- Establish and maintain effective, cooperative working relationships with internal stakeholders and customers
- Liaise with IT Support to resolve system discrepancies
- Provide guidance on contract, billing, and collections matters to stakeholders and operational staff; including training new team members on best practices and procedures
- Comfortable learning new processes as the team expands into a global shared services setup
Requirements
- Language Requirements: Fluency in English and Italian is required.
- Experience in a high-volume collections, billing, or accounts receivable environment
- Quick learner capable of grasping and retaining information in a high-volume, constantly evolving transactional environment
- Excellent written and verbal communication abilities
- Strong analytical, detail-oriented, problem-resolving, and organizational skills
- Highly motivated with the ability to work independently in a fast-paced environment with minimal supervision and can manage ambiguity
- Commitment to excellent customer service — considerate, solutions-oriented, and tenacious
- Proficiency in Excel required (vlookups, pivot tables); experience with Google Suite and familiar with varying AI tools
- Experience with NetSuite and/or Salesforce a plus
- Ability to prioritize and manage multiple responsibilities simultaneously
- Accounts Receivable and billing/collections knowledge and experience required
- Accounts Payable experience a plus
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
About HubSpot
HubSpot helps millions of organizations grow better, and we'd love to grow better with you. Our business builds the software and systems that power the world's small to medium-sized businesses. Our company culture builds connections, careers, and employee growth — by creating a workplace that values flexibility, autonomy, and transparency.
You can learn more about our culture in the HubSpot Culture Code (3M+ views) and our commitment to building a diverse and inclusive workplace. HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.
Founded in 2006 and headquartered in Cambridge, Massachusetts, with offices in New Hampshire, Dublin, Sydney, Singapore, Tokyo, Berlin, Bogotá, and Ghent.
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Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.
This resource will help guide how we recommend thinking about the range you see.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range: €17.600 — €22.400 EUR
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At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
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About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers (https://www.hubspot.com/careers)
- Life at HubSpot on Instagram (https://www.instagram.com/lifeathubspot)
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Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .
India Applicants: link to HubSpot India's equal opportunity policy here .
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