Head of Global Business Services (GBS)

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Head of Global Business Services (GBS)

Location: London, Barcelona, Krakow, Zug

Galderma is seeking an experienced and visionary Head of Global Business Services (GBS) to build and lead a world-class shared services organization that drives operational excellence, scalable growth and sustainable value creation across the enterprise.

Reporting to the Group CFO, the Head of GBS will define and execute Galderma's global GBS strategy, establish the target operating model and lead the delivery of standardized, efficient and customer-focused services across Finance, HR and selected other functions.

The role will create and lead a high-performing global organization delivering end-to-end process excellence, service quality, automation, compliance and continuous improvement while supporting Galderma's growth ambitions and productivity objectives.

The Head of GBS will lead the development of a scalable organization including both in-house and outsourced resources.

The GBS organization will support key enterprise processes including:

- Procure-to-Pay (P2P)

- Order-to-Cash (O2C)

- Record-to-Report (R2R)

- Hire-to-Retire (H2R)

while driving standardization, process ownership and service excellence across the enterprise.

Key Responsibilities

- Define and Lead the GBS Strategy
- Define and implement Galderma's global GBS strategy and operating model
- Establish governance, service delivery standards, performance metrics and service-level agreements across all supported functions
- Drive process standardization and simplification across Finance, HR and selected processes
- Identify and implement opportunities to improve efficiency, quality, compliance and customer experience
- Partner with IT and functional leaders to leverage automation, AI and digital solutions that enhance service delivery and productivity
- Ensure GBS continues to evolve in line with business priorities and organizational growth
- Deliver Operational Excellence
- Ensure reliable, compliant and high-quality delivery of all GBS services
- Lead service performance through clear KPIs, SLAs and governance forums
- Drive continuous improvement initiatives using Lean and operational excellence methodologies
- Monitor productivity, cost and service performance against internal and external benchmarks
- Identify opportunities for further optimization, including outsourcing, offshoring and operating model enhancements where appropriate
- Manage the GBS budget and ensure disciplined stewardship of resources.
- Build and Lead a High-Performing Organization
- Recruit, develop and retain exceptional talent
- Foster a culture of accountability, customer service, collaboration and continuous improvement.
- Develop organizational capabilities in service management, process ownership, operational excellence and digital solutions
- Build a strong leadership pipeline to support future business needs.
- Act as a trusted partner to the CFO and senior leaders across the organization
- Collaborate closely with functional, regional and affiliate leadership teams to ensure GBS services support evolving business requirements
- Provide regular reporting on service performance, operational effectiveness and value delivered

Qualifications

- 15+ years of leadership experience within Global Business Services, Shared Services or Finance organizations
- Proven track record of building, scaling or leading multi-functional shared services organizations
- Experience establishing a greenfield shared service centre and/or implementing large-scale operating model changes
- Strong knowledge of Finance and HR service delivery processes and end-to-end process management
- Experience leveraging automation, AI and digital capabilities to improve operational effectiveness
- Demonstrated ability to influence senior leaders and build strong stakeholder partnerships globally
- Experience within healthcare, life sciences, consumer health or other highly regulated industries preferred
- Bachelor's degree required; MBA or equivalent advanced degree preferred
- Lean, Six Sigma or operational excellence certification desirable