About this role
Russian-Speaking Technical Support Analyst
Location: Budapest, Hungary
Work arrangement: Hybrid
Languages: Russian C1 or above | English B2 or above
Do you enjoy solving technical problems and helping people? Join transcosmos Europe in Budapest and support Russian-speaking customers with product-related questions and technical issues.
Your responsibilities
- Provide technical support to customers in Russian.
- Guide customers through troubleshooting steps with clear, easy-to-follow instructions.
- Identify issues, find appropriate solutions, and escalate more complex cases when needed.
- Keep accurate records of customer interactions and the steps taken to resolve issues.
- Collaborate with colleagues and internal teams in English.
Requirements
What we’re looking for
- Russian at C1 level or above , with strong spoken and written communication skills, as your main working language.
- English at B2 level or above for internal communication.
- A customer-focused approach, patience, and a willingness to help.
- An interest in technology and a structured approach to problem-solving.
- Confidence using computers and learning new systems.
- Availability to work in a hybrid arrangement in Budapest.
Previous experience in customer service or technical support is an advantage.
Benefits
Why join us?
- Hybrid working in Budapest.
- An international, multilingual team.
- Cafeteria
- Private Health Insurance
- The opportunity to use your language skills every day.
- A role where you can develop your technical troubleshooting and customer support skills.
Interested? Apply with your English CV — we look forward to hearing from you!