Loyalty Sales

Job Requirements

We are seeking a dynamic and results-driven Loyalty Sales Manager to join our team in Pune. The ideal candidate will have 5-8 years of experience in loyalty sales within the real estate sector, demonstrating a proven track record of driving sales and fostering customer loyalty.

**Key Responsibilities:**

- Develop and implement effective loyalty sales strategies to enhance customer retention and satisfaction.
- Identify and engage potential clients, building strong relationships to promote loyalty programs.
- Collaborate with marketing and sales teams to create promotional campaigns that drive loyalty sales.
- Analyze market trends and customer feedback to refine loyalty offerings and improve sales performance.
- Monitor and report on sales metrics, providing insights and recommendations for continuous improvement.
- Train and mentor sales team members on loyalty program features and benefits to ensure effective communication with clients.
- Manage client accounts, ensuring a high level of service and addressing any concerns promptly.

If you are passionate about driving customer loyalty and have the experience we are looking for, we invite you to apply for the Loyalty Sales Manager position in Pune. Join us in making a difference in the real estate industry!

Work Experience

Key Responsibilities

1. Manage and nurture relationships with existing customers throughout their lifecycle.
2. Drive customer referrals, repeat business, and loyalty program participation.
3. Execute customer engagement initiatives, events, and community activations.
4. Ensure regular customer outreach through calls, WhatsApp, emails, and meetings.
5. Identify cross-sell and upsell opportunities across projects.
6. Coordinate with Sales, CRM, Marketing, and Site teams for seamless customer experience.
7. Monitor customer satisfaction and resolve escalations proactively.
8. Track loyalty KPIs, referrals, walk-ins, conversions, and revenue.
9. Manage CRM/SFDC data accuracy and reporting.
Design and execute customer retention and referral campaigns.

Desired Skills
1. Excellent communication and interpersonal skills.
Strong customer-centric mindset.
2. Data-driven with proficiency in Excel, PPT, CRM tools.
3. Event planning and stakeholder management.
4. Negotiation and influencing skills.
5. Ability to work across multiple projects and teams.

Benefits

Office Perks
• Office cab/shuttle
• Cafeteria
• Office gym

Professional Support & Learning
• Job and soft‑skill training
• Professional degree assistance
• Sponsorship for education
• Rewards and recognition
• Course reimbursements

Financial Benefits
• Mobile bill reimbursements
• Performance bonus
• Relocation assistance
• Car lease
• Loyalty discount
• Employee referral program

Health & Insurance
• Health insurance
• Life insurance

Leave Entitlements
• Annual leave
• Maternity leave

Please note - Some benefits are grade specific and may not be applicable to your grade.