SDM SRE Staff Engineer

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Job Description – SRE   Staff Tech Ops Lead

Job Title

SRE   Tech Ops Lead

Role Summary

The   SRE   Tech Ops   Lead     is   responsible for defining, implementing, and governing the enterprise-wide   Site Reliability Engineering (SRE) strategy, architecture, standards, and operating model . This role ensures that reliability, availability, scalability, observability, resiliency, and operational excellence are embedded across the software delivery lifecycle and production ecosystem.

The SRE Architect will work closely with product, engineering, operations, cloud, infrastructure, and leadership teams to   establish   reliability standards, modernize operational practices, drive automation, and enable   measurable service   health improvements across the organization.

Key Responsibilities

- Define and implement the enterprise-wide   SRE strategy, framework, governance model, and operating model .

- Establish SRE standards, policies, and best practices, including   SLIs, SLOs, SLAs, error budgets,   reliability   KPIs, and service health scorecards .

- Design and govern the   end-to-end observability architecture , including logs, metrics, traces, dashboards, alerting, and event correlation.

- Define and enforce   Non-Functional Requirements (NFRs)   such as availability, scalability, performance, resiliency, recoverability, and reliability.

- Lead   production readiness reviews , resiliency assessments, and reliability architecture reviews for business-critical systems.

- Architect and promote   automation, self-healing, auto-remediation, and runbook engineering   to reduce manual effort and improve operational efficiency.

- Conduct   SRE maturity assessments   and define roadmaps to improve reliability practices across applications and platforms.

- Drive   shift-left reliability adoption   by embedding SRE best practices into the SDLC, testing, CI/CD pipelines, and release processes.

- Partner with engineering and support teams to improve   incident management, problem management, root cause analysis, postmortems, and continuous service improvement .

- Evaluate, standardize, and govern enterprise monitoring, APM, observability, and   AIOps   tools and platforms.

- Establish standards for   alert quality, event correlation, noise reduction, and actionable monitoring .

- Collaborate with cloud and platform teams to ensure reliable architecture and operational support in   Azure cloud environments .

- Drive   capacity planning, performance engineering, scalability planning, and reliability trend analysis   to proactively mitigate production risks.

- Provide technical leadership, architecture guidance, and advisory support to stakeholders across product, engineering, operations, and leadership teams.

- Mentor teams on SRE principles, operational excellence, and reliability-first engineering practices.

Required Qualifications / Must Have

- 10+ years   of experience in   SRE, DevOps, Production Engineering, IT Operations Engineering, or related roles , with strong architecture experience.

- Strong hands-on experience with   observability and APM tools   such as   Splunk, AppDynamics, Dynatrace, Datadog, New Relic, Azure Monitor , or similar platforms.

- Strong hands-on experience in   SRE operational processes , including:

- Application support

- Incident management

- Problem management

- Change management

- Release/deployment management

- Documentation and knowledge management

- Strong experience defining and managing   SLIs, SLOs, SLAs, error budgets, operational KPIs, and service health metrics .

- Hands-on experience performing   failure mode analysis ,   resiliency design ,   risk analysis , and   non-functional requirement analysis   to ensure robust and reliable system architecture.

- Hands-on experience implementing   SRE best practices throughout the SDLC lifecycle , including production readiness, release quality controls, and post-incident improvement practices.

- Hands-on experience with   automation using DevOps and configuration management tools .

- Strong hands-on experience designing, implementing, and supporting solutions in   Azure Cloud .

- Coding/scripting experience   in one or more languages such as   Python, Java, PowerShell, Go, or Shell scripting .

- Strong understanding of   distributed systems, microservices, APIs, cloud-native architectures, and reliability engineering principles .

- Experience with   high availability, failover design, disaster recovery, backup/recovery, and business continuity planning .

- Strong understanding of   performance engineering, scalability, and capacity planning .

- Experience working in the   Retail domain .

Preferred Qualifications / Good to Have

- Experience with   containerization and orchestration platforms   such as   Docker, Kubernetes, or OpenShift .

- Experience with   CI/CD pipelines , Infrastructure as Code ( IaC ),   GitOps , and modern DevOps practices.

- Familiarity with   AIOps, Gen AI, and Agentic AI tools   for intelligent operations, automation, and incident support.

- Experience with   chaos engineering   and resiliency validation practices.

- Knowledge of   Agile /   SAFe   methodologies ,   DevSecOps , and security best practices.

- Relevant certifications such as:

- Azure Solutions Architect / Azure Administrator

- SRE / DevOps certifications

- ITIL

- Kubernetes certifications (CKA/CKAD)

Core Competencies

- Strong communication   and stakeholder management skills

- Ability to influence without direct authority

- Ability to work effectively across   product, engineering, operations, and leadership teams

- Strong analytical and problem-solving mindset

- Strong decision-making and prioritization skills

- Ability to translate technical reliability concepts into business impact

- Strong collaboration, facilitation, and leadership capabilities

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:
Salarpuria Sattva Knowledge City, Inorbit Road

Location:
APAC Home Office Hyderabad IN