Customer Quality Specialist Engineer

# Job Description Summary
GE Vernova's Rotating Machines Rugby operation builds some of the most technically demanding equipment in defence, aerospace, and industrial power. When a product leaves our facility, it must perform — and when questions arise in the field, you will be relied on to seek out the root causes and provide solutions.

As Customer Quality Specialist Engineer, you will be the technical bridge between our manufacturing floor and our customers' operational requirements. You will investigate product performance, scrutinise the gap between as-built and as-designed reality, and represent our engineering capability directly to customers — with clarity, credibility, and evidence.

This is a role for an engineer who is ready to grow into technical authority — and this is the right environment to do it. You will be given real ownership of meaningful work from day one, supported by an experienced Quality team working on bespoke, safety-critical equipment at the highest level of engineering challenge. You will be expected to think rigorously, engage directly with demanding technical challenges, and build the skills that define a long-term career in high-integrity manufacturing quality. What we build here will stretch you — and that is exactly the point.

Job Description

Key Responsibilities:

- Forensic Investigation & Root Cause Analysis Take ownership of product quality investigations through structured root cause analysis, applying 8D, Ishikawa, and 5-Why methodologies to identify the technical triggers of electrical and mechanical failures
- Implement systemic corrective and preventive actions (CAPA) that address root causes and prevent recurrence — not just immediate containment
- Scrutinise assembly records, manufacturing data, and process documentation to understand the as-built versus as-designed reality of product performance

- Customer Engagement & Technical Representation Serve as a technical point of contact for customer quality investigations, presenting findings and formal RCA reports clearly and with confidence
- Build credibility with customers through thorough, evidence-based analysis and a transparent, engineering-led approach to quality assurance

- Process Integrity & Compliance Conduct systematic reviews of manufacturing and assembly records, auditing process documentation to ensure strict adherence to ISO 9001 and internal quality standards
- Apply quality planning tools — including APQP, PPAP, and PFMEA — to support field issue resolution and process improvement phase 1-5

- Data-Driven Continuous Improvement Participate in daily quality reviews and dashboard analysis, translating field performance data, customer feedback, and quality metrics into actionable improvement initiatives
- Collaborate with Engineering and Production teams to embed quality into the product from the earliest stages, challenging existing processes and proposing practical engineering solutions

- What You Will Bring Essential A degree in Engineering, Manufacturing, or a related technical discipline
- A sound grounding in root cause analysis — you may not yet have led major investigations independently, but you approach problems with rigour, curiosity, and a determination to find the real answer
- The ability to interpret engineering documentation, GD&T, and material certifications, and translate technical findings into clear, practical decisions
- Working knowledge of quality planning tools — APQP, PPAP, PFMEA — and an understanding of how they apply to product performance and field issues
- Familiarity with ISO 9001:2015 and changes coming through ISO9001:2026 and internal audit methodologies
- A hands-on, shop-floor mindset — you are at your best when you are close to the product and the process, not behind a desk
- The communication skills and professional confidence to present technical findings clearly to internal stakeholders and customers

- You must be the sole holder of a UK passport to be considered for this role due to Security Clearance (SC) background checks. Desirable Experience in rotating electrical machines, heavy engineering, or the defence, aerospace, or power generation sector
- Proficiency in ERP systems, including SAP
- Exposure to customer-facing quality activities or formal audit processes

What We Offer

At GE Vernova, we invest in your long-term success and wellbeing through a comprehensive and flexible benefits package.

- Our Total Reward package includes: Competitive base salary
- Performance-related bonus
- Flexible pension with 10% employer contribution
- Employer-funded private health insurance
- Income protection and life assurance
- 26 days' annual leave plus bank holidays

- Through our Flex Choice programme, you can also access: Annual leave buying and selling
- Cycle-to-work scheme
- Financial planning services
- Critical illness insurance and personal accident cover
- Dental cover and travel insurance
- The option to add family members to a private healthcare scheme

Why GE Vernova Rugby?

This is an environment where engineering judgement is valued, technical authority is earned, and the work you do directly underpins systems that matter to some of the world's most demanding programmes.

For the right engineer, this role offers something genuinely valuable — real problems, real ownership, and a clear path to technical seniority within a specialist Quality team working on bespoke, safety-critical equipment. The complexity of what we build will stretch you, and that is exactly the point.

If you are an engineer ready to step into a high-complexity environment and build a career defined by technical depth and genuine impact, we want to hear from you.

Additional Information

Relocation Assistance Provided: No