Receptionist

Job Description:

Receptionist

Harley Street Dermatology Clinic, London, W1G 8TL
Full Time, 40 hours per week | Permanent
Salary: Competitive + Excellent Benefits

We Make Health Happen

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. As a Receptionist at our Harley Street Dermatology Clinic, you'll be the first point of contact for our patients, creating a welcoming and professional experience from the moment they arrive.

This is an exciting opportunity to join a specialist dermatology service where outstanding patient care, clinical excellence and exceptional customer service are at the heart of everything we do. You'll play a key role in ensuring the smooth day-to-day operation of the clinic while supporting patients, consultants and colleagues alike.

How You'll Help Us Make Health Happen

As a Receptionist, you will:

- Deliver a warm, professional and efficient front-of-house service to patients and visitors.
- Welcome patients on arrival, check them into clinic appointments and notify clinicians of their attendance.
- Manage appointment bookings, follow-up appointments and treatment scheduling in line with clinic procedures.
- Liaise closely with the bookings and administration teams to ensure a seamless patient journey.
- Answer telephone calls, respond to patient enquiries and relay messages accurately and promptly.
- Process payments, deposits and refunds while maintaining accurate financial records.
- Support consultants, nurses and aesthetic teams with a range of administrative tasks.
- Maintain accurate patient records and ensure all documentation is completed correctly.
- Ensure clinic rooms and reception areas are prepared and organised for daily operations.
- Uphold the highest standards of confidentiality, information governance and data protection.
- Support a culture of exceptional customer service and patient-centred care.

Key Skills / Qualifications

Essential

- Previous experience working in a customer-facing reception or administrative role.
- Outstanding customer service and communication skills.
- Strong organisational and time management abilities.
- Good numeracy and administrative skills.
- Competent using Microsoft Office applications.
- Ability to multitask and prioritise effectively in a busy environment.
- Professional, calm and confident approach.
- Excellent attention to detail.
- Ability to work independently and as part of a team.
- Commitment to delivering an exceptional patient experience.

Desirable

- Experience within private healthcare or a high-end healthcare environment.
- Knowledge of patient booking or clinical database systems.
- Understanding of clinical administration and pricing documentation.
- Experience supporting consultants or specialist clinical services.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits to help you balance your work and home life.

As a valued member of our team, you'll receive a range of benefits including:

- 25 days annual leave, increasing with service, plus bank holidays.
- Bupa health insurance as a benefit in kind.
- Enhanced pension and life assurance.
- Access to our Viva wellbeing programme.
- An enhanced employee assistance programme.
- Family-friendly benefits and wellbeing support.
- Discounts on Bupa healthcare products and services.
- Opportunities for learning, development and career progression within a global healthcare organisation.

Why Bupa?

We're a health insurer and healthcare provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose: helping people live longer, healthier, happier lives and making a better world.

You'll be joining a team that genuinely cares about its people and patients, where your contribution is valued and where you'll have the opportunity to develop your career in a supportive and inclusive environment.

Bupa is a Disability Confident employer. We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.

Time Type:
Full time
Job Area:
Administration
Locations:
Harley Street Dermatology Clinic Limited