Contingency Administrator

Contingency Administrator

Location: Nedbank Park Square, 9 Park Avenue, Umhlanga Rocks, Durban.

Closing Date

20 November 2026

Career Stream

Administration and Insurance

Leadership Pipeline

Manage Self: Technical
## FAIS Affected

FAIS Affected - Yes
## Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
## Job Responsibilities

- Action stakeholder requests by capturing and processing the administration request on the relevant system.

- Action vendor invoice payments by capturing and processing the data on the relevant system.

- Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).

- Contribute to revenue increase by driving the submitted sales to completion.

- Compile a catalogue of services by allocating costs per product.

- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.

- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.

- Monitor departmental financial performance by analysing actual to budget variances.

- Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.

- Minimise financial and reputational risk by ensuring accuracy of processing activities.

- Minimise operational costs by avoiding unnecessary expenditure.

- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.

- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)

- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.

- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.

- Verify client information on systems in accordance with Nedbank policies and FICA rules.

- Prepare trustee meeting packs and month end packs for management .

- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.

- Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.

- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

2 - 4 years’ experience with home owners content insurance

Long term insurance experience

Essential Qualifications - NQF Level

- Matric / Grade 12 / National Senior Certificate

Essential Certifications

RE 5 Certificate

FAIS qualification (Min 120 credits)

Preferred Qualification

Diploma: Financial Management / Diploma in Business Administration

Technical / Professional Knowledge

- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls

Behavioural Competencies

- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work

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Please contact the Nedbank Recruiting Team at +27 860 555 566