Knowledge Management Enablement Manager

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Your career opportunity

The Knowledge Management Enablement Lead drives the adoption of the enterprise knowledge and knowledge-intelligence layer across R&C Value Streams. This is a transformation and change role, not a build role: the underlying data and knowledge platform is delivered by a separate BAU knowledge/data team, which is out of scope for this role. The role connects knowledge foundations to the agentic AI migration agenda led by the AI Enablement Lead.

What you’ll do

- Act as the change and adoption enabler for knowledge management and knowledge-intelligence standards across R&C Value Streams.
- Work directly with Value Streams to understand and translate their knowledge and unstructured-data requirements into governed, build-ready designs.
- Work with the BAU knowledge/data engineering team to prioritise and enable delivery of the knowledge-intelligence layer (e.g. FIBO-aligned ontology, semantic layer, hybrid search, GraphRAG foundations), while maintaining a clear scope boundary and RACI with that team so accountability for build and operation is not duplicated.
- Own the interface between knowledge management delivery and the agentic AI migration agenda, ensuring knowledge foundations are fit for purpose for AI Migration Lead and Value Stream AI workflows.
- Track and report adoption of the knowledge layer across Value Streams.
- Support the Head of AI Monitoring and Governance on evidence and data-quality standards relevant to  knowledge management.

What you need to have to succeed in this role

- Background in knowledge management, information architecture or data/content strategy.
- Familiarity with RAG, semantic search or related knowledge-intelligence concepts.
- Strong requirements-translation and stakeholder engagement skills, working across business and technical teams.
- Change or transformation delivery experience.
- Financial services, and ideally Risk & Compliance, domain exposure preferred.
- Proportion of Value Stream workflows/use cases onboarded onto the knowledge-intelligence layer.
- Data and knowledge readiness coverage across Value Streams.
- Time to translate a Value Stream requirement into a governed, build-ready design.

What we offer The pay range for this role is 21258 PLN - 31883 PLN monthly, gross.
Additional car allowance in the amount of 4786 PLN monthly, gross.   Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.   We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.    
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!
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