Team Manager, Guest & Host Care (maternity cover)

Full-time · Aarhus, hybrid · Starting spring 2027Landfolk is growing, and we want to make our support across booking channels even better. We’re looking for a Team Manager as a maternity cover for our international Guest & Host Care team, with a particular focus on the external booking channels we work with, including Airbnb, Booking.com, Holidu, HomeToGo and Vrbo.What excites us about this roleGreat support starts with a team that has the confidence, guidance and tools to help. Your day-to-day work will bring together people and operations. You’ll create the conditions for your team to succeed, help your colleagues grow and ensure guests and hosts receive knowledgeable, personal support, with quality at every step.You’ll work closely with the other Team Managers to set clear priorities, maintain high service standards and build a supportive, motivated team. You’ll also help shape the workflows that make our collaboration with external booking channels work in practice.You’ll lead by example in support and turn everyday experience, feedback and data into improvements to our processes, tools and collaboration. You’ll have real influence on how we work, in a tech-driven organisation that actively uses data, automation, agents and AI.What you’ll actually doYou’ll balance daily support, people management and improvements to how the team works.Your key responsibilities:Lead and develop your team members through ongoing guidance, monthly one-to-ones and specific, constructive feedbackEnsure helpful, timely support by email, chat and phone, with clear standards for quality and follow-upDevelop support workflows for external booking channels, so the team can confidently navigate both Landfolk’s processes and those of each platformHelp resolve complex guest and host cases, disputes and compensation requests within agreed guidelinesPlan shifts for our student employees and ensure coverage during holidays, sickness and peak seasonTake part in recruitment and creating thoughtful onboarding programmes together with your manager and relevant colleaguesUse data and support insights to improve service quality, response times and workflowsBuild a supportive, inclusive team culture with room for learning, ownership and honest feedbackThe role calls for flexibility and availability to meet the needs of the team and the business, particularly during peak season(s).About youYou’re motivated by helping both people and operations succeed. You bring structure to a busy day, set clear priorities and stay calm when a situation needs extra care.You might be a great fit if you:Have experience in customer service, support, hospitality or a marketplace business, ideally with previous team leadership or people management responsibilities.Enjoy helping others develop through practical conversations, coaching and feedback.Can balance high service standards, efficient operations and your team’s well-being.Take a structured approach to staffing, follow-up and process improvements.Are comfortable picking up the phone yourself and handling difficult conversations with guests and hosts.Are curious about our tech-driven organisation and how data, automation and AI can support great service.Are fluent in written and spoken English. Additional language skills are a plus, but not a requirement.Experience with external booking platforms is an advantage. What matters most is your ability to learn new systems and turn complex workflows into a straightforward day-to-day experience for the team.Curious about Landfolk?At Landfolk, we believe the most memorable holidays happen in homes that are loved and lived in. We’re united by curiosity and driven by a shared purpose of helping people reconnect with nature, culture and the people they love.Here’s a chance to make your mark on a fast-growing and purpose-driven scaleup with more than 9,000 handpicked holiday homes in Norway, Sweden, Germany, Italy, France, Spain and Denmark.With us, you’ll:Learn and grow with more than 100 talented colleagues across tech, commercial, customer care, and creative teamsBe trusted, take ownership and let curiosity guide your work and developmentWork in a welcoming, open-minded atmosphere where teamwork and laughs come naturallyExplore how AI can support your work, experiment with your team, and share what you learnEnjoy flexible working hours, a beautiful office in Aarhus and plenty of moments to come togetherJoin trips to beautiful holiday homesTogether we’ve already accomplished pretty impressive results, and we’re nowhere near done. Read more about LandfolkReady to join us?Your CV doesn’t have to tick every box. We’re interested in how you think, the questions you ask, and the ideas you’re excited to explore.Send us your CV and a few words about why you’d like to join the team. Include your answers in a short cover letter and send it along with your CV.We review applications and interview candidates on a rolling basis, so we encourage you to apply as soon as you’re ready, and no later than 30 November 2026.A few tips before you applyWe look forward to hearing from you.