Senior Operations Manager – Forex & CFDs

Senior Operations Manager – Forex & CFDs

We are seeking an experienced Senior Operations Manager  with a strong background in the Fintech and online trading industry to lead and strengthen our operational framework. The role is primarily operations-focused, with hands-on ownership of onboarding, trading operations, liquidity management, regulatory alignment, and MT4/MT5 back-office systems within a leveraged trading environment, while also supporting the sales function to ensure smooth client acquisition and retention.

Key Responsibilities:

Brokerage Operations

- Oversee end-to-end brokerage operations, including client onboarding, account setup, funding, withdrawals, and reconciliation.

- Manage the MT4/MT5 back office, including account configurations, group settings, leverage, swaps, and trading conditions.

- Ensure timely and accurate processing of deposits, withdrawals, transfers, and internal adjustments.

- Develop, document, and continuously improve operational policies, procedures, and workflows.

Risk, Liquidity & Payments

- Knowledge of liquidity exposure, margin levels, and concentration risk in coordination with the Dealing desk.

- Handle liquidity tightening scenarios and withdrawal spikes with clear escalation procedures.

- Manage relationships with payment service providers (PSPs), banks, and liquidity providers.

- Oversee chargeback, fraud prevention, and payment risk controls.

Compliance & Controls

- Manage KYC, AML, and client risk controls, including ongoing monitoring and enhanced due diligence.

- Ensure regulatory compliance and audit readiness at all times.

Sales Support

- Work with the sales team to ensure a smooth, compliant, and efficient onboarding experience that supports conversion.

- Provide operational insight on client activity, deposits, and retention to support sales and IB/affiliate performance.

- Monitor the system for IB and affiliate commission calculations and payouts.

Leadership & Reporting

- Track and report key operational KPIs monthly (e.g., onboarding turnaround, withdrawal processing times, reconciliation breaks, KYC backlog, net deposits).

- Lead and structure the operations team with clear roles, accountability, and performance standards.

- Work closely with Dealing, Compliance, Finance, Sales, IT, and Management.

Required Experience:

- Minimum 3-5 years of experience in the Fintech / online trading industry, with significant hands-on experience in Forex / CFD brokerage operations.

- Strong understanding of leveraged products, margin trading, and A-Book and B-Book models.

- Hands-on experience with MetaTrader 4 (MT4) and/or MetaTrader 5 (MT5) back-office systems and a trading CRM.

- Proven experience managing payment providers, reconciliations, and liquidity exposure.

- Solid regulatory and compliance awareness within trading environments.

- Experience leading operations teams; exposure to sales or client-facing functions is an advantage.

- Strong KPI-driven and risk-focused mindset.

What We’re Looking For

- Operational ownership mentality

- Strong crisis and stress management capability

- Structured leadership approach with attention to process and detail

- Cross-functional collaboration skills

- High accountability and integrity

Benefits

- 1 day work from home

- Attractive insurance for Employee and dependents

- Annual flight home

- 25 days annual leave

- Birthday Leave

- Visa sponsorship for Employee and dependents