Operating General Supervisor, OR GERC

Every day we deliver safe and reliable energy to homes, communities, and businesses. We are available to them 24/7 when our customers need us the most and we are committed to a culture of zero harm, operational excellence, and a +1-customer experience. We act with honesty and integrity; and treat everyone with respect and understanding while consistently demonstrating professional, courteous, and timely interactions.

The Gas Emergency Response Center (GERC) operates a 24/7 hub for managing gas distribution emergencies reported by customers, 911 Call Centers, our internal Call Center, and employees. The GERC is primarily responsible for promptly dispatching first responders (company resources and Fire Department) to Odor Calls, Damages, CO complaints and other gas incident emergencies.

The position of GERC Operating General Supervisor, also known as GERC Distribution Supervisor, is a multi-faceted role that carries significant responsibility. The ideal candidate will have working knowledge and experience within the gas distribution system and will be highly self-motivated and possess demonstrated decision-making, critical thinking, and organizational skills.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Required Education/Experience
- High School Diploma/GED and 5+ years of related experience in gas distribution system operations and maintenance or equivalent operations experience. including at least 3 years in Gas Operations supervision and at least 1 year of field experience in Gas Operations. or
- Associate's Degree and 4+ years of related experience in gas distribution system operations and maintenance or equivalent operations experience. including at least 3 years in Gas Operations supervision and at least 1 year of field experience in Gas Operations. or
- Bachelor's Degree and 3+ years of related experience in gas distribution system operations and maintenance or equivalent operations experience. including at least 3 years in Gas Operations supervision and at least 1 year of field experience in Gas Operations.

Relevant Work Experience
- Solid understanding of the operation, inspection, maintenance, repair, and safe restoration of the Gas Distribution System required.
- Excellent oral and written communication skills, with the ability to effectively interact with all levels of management, external and internal customers, and support staff required.
- Ability to operate within all applicable procedures and codes and ensure associated documentation is completed in a clear, concise, and accurate manner, including Code MuRRE, 1017, PSC reporting, and daily reports, required.
- Strong organizational skills, attention to detail, and flexibility to effectively manage multiple assignments and deadlines required.
- Ability to work effectively under pressure and assume a leadership role during system events, ensuring the safe and efficient operation of the gas distribution system, required.
- Must be able to work a rotating shift, required.
- Ability to manage multiple tasks independently and effectively; and be effective in a fast-paced and emergency environment, required.
- Sound decision making and problem-solving skills, required.
- Strong written and verbal communication skills, required.
- Gas Emergency Response Center experience, preferred.

Skills and Abilities
- Strong written and verbal communication skills and
- Effective leadership skills and
- Well organized, detail oriented and flexible to handle multiple assignments and
- Possesses flexibility to work in a fast paced, dynamic environment

Licenses and Certifications
- Driver's License Required

Physical Demands
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
- Must have a valid drivers license and the ability and willingness to work and travel within the Companys service territory
- At times, requires working long hours in response to outage situations and shift coverage requirements
- Work requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone and computer and attending meetings.
- At times, work with computers for long periods of time during the day.
- Travel to other company divisions may be required
- Travel to other company locations to attend training may also be required
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers
- This position is subject to drug and alcohol testing as required by the Department of Transportation.
- Must be able to read small print and symbols.