About this role
AI Engineer at Handoff
You’ll own how well Handoff’s AI works in production: its quality, speed and cost, across all of our products. When something degrades, you find out why, fix it and explain what happened.
Most of the work is experimentation. You’ll form a hypothesis, test it against evals and real traffic, and ship what the data supports.
What you'll do
- Define and track our core reliability metrics and SLOs, report them to the company every week, and act when they slip.
- Make production observable in Datadog, so we catch problems before customers do.
- Cut alert noise and set clear escalation paths.
- Run incident response and on-call. You’ll carry the rotation and part of the job is making it sustainable.
- Lead root-cause analysis and see the fixes through.
- Remove bottlenecks across Kubernetes, our databases and heavy data workloads, and make sure backups and recovery are tested.
- Use AI to automate the work: alert triage, incident investigation, runbooks and routine operations.
- Keep improving through experiments: form a hypothesis, test it on a small slice, measure, and keep what works.
- Work with engineers so new services ship observable and resilient by default.
About You
- You’ve owned a production system under real load and can walk us through an incident you led and what changed afterwards.
- 3+ years in SRE, infrastructure or backend engineering.
- Strong experience running Kubernetes on AWS, with infrastructure as code. We use tools like Terraform, Flux and Helm.
- Hands-on with metrics, logs and traces. We use Datadog.
- You’ve operated relational databases in production: query performance, replication and backups.
- You use AI tools such as Claude and Codex every day to automate what you’d otherwise do twice.
- You back changes with data, and can tell us about one you rolled back because the numbers didn’t move.
- You’ve been on-call before, stay calm in an incident and write clearly about what happened.
- Startup experience is a must. Having been the first or only SRE is a strong plus.
What we offer
- 💸 Competitive salary in USD
- 💰 Attractive stock options
- 🌴 Unlimited PTO
- 🚛 Relocation allowance
- 👨💻 Top-notch equipment
- 🧳 Team offsites around the world!
We’re especially excited about engineers who enjoy turning emerging AI capabilities into useful, dependable experiences for real customers.
Please note that we will only consider applications submitted in English.