Clinical Liaison RVN

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
 
We are currently seeking a Clinical Liaison Nurse (RVN) to join our exceptional team of Registered Veterinary Nurses at Hamilton Specialist Referrals.
 
Hamilton Specialist Referrals was born of the belief that there is room for a new wave of veterinary excellence across the UK. There is a strong focus on providing a personal and reassuring client experience from first contact through to discharge. Excellent clinical care delivered in a friendly and supportive manner to referring vets, is paramount to the team. The hospital is operational 24 hours a day, 365 days a year and is able to offer the most advanced treatment options available for orthopaedic, neurology, soft tissue, and internal medicine cases. We have a dedicated Imaging suite, which includes a 16-slice CT scanner, 1.5 Tesla MRI, fluoroscopy, separate radiography and ultrasound room.
 
How You’ll Make a Difference
 
As a Clinical Liaison Nurse, part of our Patient Pathway team, you’ll play a key role in delivering an exceptional client experience and ensuring continuity of care throughout the referral journey. Combining your clinical nursing knowledge with excellent communication skills, you'll act as a dedicated link between clients and the hospital's clinical team, ensuring owners feel informed, supported and confident in their pet's care. You'll take ownership of patient admissions and discharges, facilitating effective communication between clients, clinicians and the Clinical Administration team. Alongside your liaison responsibilities, you'll work clinically as part of our Wards team, providing high standards of nursing care to a range of complex referral cases.
 
Working Pattern
 
* 23hrs/week
* Working 07:30-19:30 Monday & Friday
* Permanent position
* No on-call or OOHs
 
Key Responsibilities
 
*Act as a key point of contact for clients throughout their pet's referral journey, providing clear, compassionate and clinically informed communication, responding to queries and ensuring owners feel supported at every stage.
*Take ownership of patient admissions and discharges, coordinating the process and ensuring clients receive the appropriate information, guidance and support around their pet's care.
*Work closely with clinicians to facilitate timely clinical updates, communicate care plans and discharge instructions, and ensure information is shared accurately between the clinical team and clients.
*Work clinically as a key member of our Wards team, providing hands-on nursing care to complex referral patients. This will include I/V catheter placement, blood sampling, TPR & BP assessment, sedation/recoveries and nurse consults.
*Build effective working relationships with clinicians, colleagues and the Clinical Administration team to support seamless patient care and an excellent client experience.
*Assist with audits and quality assurance within the hospital.
 
You Might Be a Great Fit If...
 
You are an experienced Registered Veterinary Nurse who enjoys a client-facing role and has a passion for referral-level care. You’ll bring:
 
*Registration as a Veterinary Nurse with the RCVS.
*Significant experience in clinical practice, with an interest in client liaison, patient coordination and referral-level nursing.
*Excellent communication and interpersonal skills, with the confidence to liaise with clients, clinicians and multidisciplinary teams.
*Strong organisational skills and the ability to manage competing priorities while maintaining a high standard of patient and client care.
*A commitment to evidence-based practice, clinical governance, and continuous improvement.
 
How We’ll Support You
 
At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from:
 
* A specialist nursing role within a referral environment delivering complex and rewarding caseloads
* Clear career pathways with progression opportunities within referral nursing and leadership roles
* Ongoing learning and development to support advanced clinical and professional growth
* A collaborative, values-led culture focused on care, learning, and continuous improvement
 
What We Offer Our Team
 
Benefits may be subject to pro-rata as this is a part time role.
 
* 6.6 weeks' annual leave
* Increasing holiday allowance based on length of service
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Private Medical Insurance
* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
* £1000 CPD allowance plus 24hrs paid leave pro-rata
* RCVS and VDS fees covered
* Pension scheme
* Discounted veterinary care
* Voluntary benefits: choose from a range of benefits to suit you, including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
 
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
 
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Up to £16.34/hr DOE