Senior Active Directory Technical Specialist (Hybrid)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. Its our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage thats aligned to our targeted customer groups.

Intacts Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Senior Active Directory Technical Specialist to join our IT team based in our Canton, MA; Boston, MA; Farmington, CT or Raleigh, NC offices on a hybrid schedule. The Senior Active Directory Technical Specialist is responsible for installation, configuration and maintenance of Active Directory Domain Controllers, Site Links and Subnets. This role will be responsible for driving improvements of directory services, improving security, making our services work better and more efficiently. Ultimately the focus will be to ensure that the environment is protected and reduce the risk of leveraging AD in a cyber security attack. Candidates should be passionate about delivering a highly secure and stable environment with an eye for continuous improvement. Some of the Senior Active Directory Technical Specialist responsibilities include but are not limited to:

- Supporting AD Services (and Azure Active Directory) at a multi-forest enterprise scale,

- Install, configure and maintain Active Directory Domain Controllers, site links and subnets.

- Design, test deploy and troubleshoot Group policies for Enterprise customers.

- Monitor Active Directory health and proactively fix issues.

- Troubleshoot AD authentication and authorization related issues

- Install, configure and maintain AD Integrated and Non-AD integrated DNS Zones

- Install, Configure and Maintain DFSR and Namespace

- Responsible for Active Directory backup and restore

- Troubleshoot trust related issues

- Monitor and maintain SYSVOL health

- Configure and maintain NTP for Enterprise Infrastructure

- Configure and manage Azure Active Directory (managed domain, MFA, Enterprise App, Registration, Conditional Access Policies, Azure AD Sync issue, B2B, B2C, User and Group Management)

- Troubleshoot related issues from monitoring or highlighted from colleagues outside of team via incidents

- Support during major service outages at AD or business services end help troubleshooting on coordinated major incident calls.

- Supporting application teams to find flaws in their design that would affect resiliency and similar aspects

- Managing and maintaining PKI environment

- Monitor and maintain DHCP

The expertise you bring

- 5+ years of experience in supporting Active Directory services in a multi-forest environment with key focus on LDAP, Group Policy

- Experience with Windows Server Operating System (2012/2016/2019/2022) configuration, performance management, troubleshooting on physical and virtual environments.

- Microsoft certification in the Windows Server OS or Active Directory Space a plus

- Insurance industry experience helpful but not required.

- Bachelors Degree in Computer Science, Information Systems, or equivalent work experience

- Working knowledge on DNS aging and Scavenging

- LDAP / LDAPS integration of customer applications

- Strong knowledge of FSMO roles (Transfer / Seizure)

- Experience with PowerShell; had applied scripting to solve IT Admin challenges.

- Experience on single object / multiple objects restore from AD Recycle bin

- Good understanding and hands on experience of Domain Controllers upgrade process and migrations.

- Experience extending active directory to cloud (Azure / AWS)

- Experience with AWS Cloud Infrastructure management and Directory services a plus

- Experience with Single Sign-On (SSO)/MFA - Ping, Okta, or similar platform

- Hands on experience on Azure AD connect tool, support and troubleshooting.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $97,000 - $136,000 based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $122,000 - $142,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

- Comprehensive medical, dental and vision insurance with no waiting period

- Competitive paid time off programs

- 401(k) savings and annual contributions of up to 12% of annual salary

- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for whats right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. Youll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:

- Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.

- Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.

- Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage thats aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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