Service & Operations Manager for the IRIS2 Integrated Project Team

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Job Overview

We are seeking an experienced Service & Operations manager to join the SpaceRISE Integrated Project Team (IPT) responsible for the Common Segment of the IRIS² programme.

The Common Segment IPT brings together dedicated personnel originating from the SpaceRISE Consortium Members, working as one integrated team to ensure the coherent delivery of the programme and the orchestration of the works Segments.

The Service & Operations function within the IPT is jointly performed by three Service & Operations managers, one originating from each Consortium Member. The managers operate collectively covering the Service & Operations scope and sharing responsibilities according to programme needs and workload. They operate based on transparency, shared information and consensus.

Mission

Ensure that Services & Operations requirements, commitments, constraints and operational objectives are consistently addressed throughout the IRIS² programme lifecycle, from definition and design through development, deployment, operational acceptance and long term service provision and delivery.

The Service & Operations manager provides the Common Segment oversight of the Service & Operations domain and ensures the effective link with the Service & Operations Segment, so that the overall IRIS² infrastructure and services are delivered and ready to achieve and sustain the required service availability, performance and quality.

The role also ensures that the Services & Operations implications of the agreed programme and contractual baseline are correctly understood, flowed down, implemented and verified across the relevant segments.

The Service & Operations Manager reports functionally within the IPT to the Programme. Key interfaces include the Programme Manager, other IPT Managers, Service Engineering and Operations Engineering functions, the S&O Team (SOT), the Service & Operations Segment leads, relevant Segment management and engineering teams, and the European Commission and ESA Services representatives.

What You’ll Do

- Act as one of the senior Service & Operations Managers within the Common Segment IPT overseeing the Service & Operations Segment, ensuring that the operational infrastructure and the three Ground Control Centres are prepared, operable, handed over and run in accordance with programme requirements.

- Ensure that Service & Operations requirements, commitments and operational constraints derived from the applicable programme and contractual baseline, including the Mission Requirements Document, Statement of Work, Statement of Compliance and other agreed programme documents, are correctly identified, maintained and flowed down through the applicable programme and engineering processes to the relevant Segments.

- Ensure that Segment outputs, assumptions, dependencies and limitations are appropriately reflected back into the Common Segment baseline, maintaining consistency with programme commitments, service requirements and operational readiness criteria.

- Be accountable at IPT level for the preparation, consolidation, review, endorsement and delivery to the Grantor and, where applicable, ESA of Service & Operations programme deliverables, including deliverables whose detailed content is developed within the Service & Operations Team (SOT) or Service & Operations Segment. Key deliverables include, as applicable, the Integrated Logistic Support Plan, Obsolescence Management Plan, Operations Engineering Plan, and Operations & Maintenance Plan. Ensure that operations, maintenance, logistics, service provision and customer support reach the required level of maturity throughout programme

- Act as the senior reviewer and endorser of Service & Operations contributions to wider programme documentation, including Segment Risk Registers, DDVP, PMS, IVV and system documentation, security and accreditation documentation, and other programme or performance related deliverables.

- Support programme reviews throughout the build and run phases, assessing Service & Operations readiness and service performance against the agreed programme baseline, identifying deviations and ensuring that required actions are addressed by the responsible IPT functions and/or Segments.

- Contribute actively to the relevant programme governance, including the Services Board, Design Authority Board and Change Control Board, providing the operational and service inputs required to support programme decisions.

- Act as a Service & Operations interface towards the European Commission and ESA, supporting reviews, workshops and working-level exchanges and coordinating actions and follow-up as appropriate.

What You’ll Need

- University degree in Engineering, Telecommunications, Aerospace, Computer Science or an equivalent technical discipline.

- Extensive senior level experience in satellite communications, telecommunications or other mission-critical service environments, with demonstrated responsibility for complex operational and service related activities.

- Solid understanding of end-to-end satellite service architectures and operations, including the interaction between space, ground, network, IT and service delivery environments.

- Proven experience across the full programme and service lifecycle, from requirements and operational concept definition through design, deployment, acceptance, service entry and operations.

- Ability to understand and translate contractual and programme commitments into operational and service requirements, deliverables and implementation priorities.

- Experience reviewing, consolidating and delivering complex technical and contractual documentation involving contributions from multiple organisations.

- Ability to operate effectively in a multi company, shared governance environment, balancing collective programme responsibilities with clearly established contractual and organisational boundaries.

- Strong stakeholder management, negotiation, and communication skills, with the ability to interact with senior industrial and institutional stakeholders.

- Experience with ESA, European institutions, governmental satellite communications or comparable large institutional programmes would be highly desirable.

- Fluent English with excellent written and verbal communication skills.

- Eligibility for the security clearance required by the programme.

Where You’ll Work

The position will be based within the SpaceRISE Common Segment Integrated Project Team at ESTEC in the Netherlands, working in an integrated environment with personnel originating from SES, Eutelsat and Hispasat and in close interaction with Grantor and ESA teams.

Regular interaction with Consortium Members, Segments, Ground Control Centres, industrial partners and European institutional stakeholders will be required.

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