Senior Business Analyst (SAP SD & CS Specialist)

About the Role: 
Our client is looking for an experienced SAP Business Analyst / SAP SD & CS Specialist to join its Services Digital Team. The role focuses on gathering, analyzing and evaluating business requirements related to SAP ERP, Salesforce CRM and Oracle CPQ platforms, supporting large-scale business transformation and the continuous development of the Services Front Office.
The position involves close collaboration with local and global business stakeholders, IT Business Partners and international technology teams to ensure scalable, efficient and standardized solutions.

Responsibilities:

- Gather, analyze and evaluate business requirements related to SAP ERP, Salesforce CRM and Oracle CPQ platforms.

- Identify gaps in existing solutions and propose improvements and enhancements.

- Lead cross-functional process discussions and workshops, align stakeholders on target processes, and document both AS-IS and TO-BE processes.

- Translate business needs into functional requirements, technical specifications and solution proposals.

- Collaborate with local Business stakeholders, IT Business Partners and global technology teams to support platform development and integration.

- Support solution testing, troubleshooting and technical problem analysis.

- Promote standardized reference models and best practices to ensure solution scalability and minimize unnecessary system changes.

- Take ownership of assigned topics, including Jira and ServiceNow tickets, recurring incident analysis (RCA) and continuous improvement initiatives.

Requirements:

- University or Engineering degree, preferably in a technical field combined with business management knowledge.

- Minimum 5 years of experience as an SAP SD and CS Specialist.

- Strong experience in:
- Problem troubleshooting and analysis.

- SAP process and technical support.

- User advisory services.

- Technical design and specification preparation.

- Solution testing.

- Good understanding of service-related business processes, including quotation, order and contract management, service orders, work orders, field service execution, spare parts procurement, and time and cost reporting.

- Proven experience in business requirements analysis within complex international environments.

- Experience in business analysis, particularly translating business requirements into functional and technical specifications.

- Strong analytical and problem-solving skills, with sound business judgment.

- Excellent communication and stakeholder management skills.

- Ability to take ownership, challenge existing processes and collaborate effectively with international teams.

- Fluent English.

Advantages:

- Knowledge of front-office platforms such as Salesforce CRM and Oracle CPQ Cloud.

- Experience with EDI/API-based middleware systems.

- Familiarity with Salesforce and Oracle CPQ system configuration and integration specifics.

- Experience working with multiple SAP systems in an international environment.

Why we think you will love working here:

With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.