Quality Specialist II - Global Payment Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for testing and delivering complex software to accomplish business outcomes. The job establishes testing scope and coordinates test execution. Key responsibilities of the job include overseeing testing practices ensuring that software is tested to meet functional, non-functional and compliance requirements, conditioning and generating test data, building and executing both manual and automated test suites, recording and communicating the test results, triage defects, and ensuring regression test suites are maintained and well designed.

Responsibilities:

- Develops detailed, comprehensive and well-structured test cases based on functional, non-functional, and compliance requirements
- Leads test planning, usually at a team level. Ensure stories are well refined and contain clear acceptance criteria
- Leads test case reviews and work with subject matter experts and stakeholders to ensure test coverage
- Identifies automation opportunities and develop test automation for applicable test types
- Executes test cases, including manual and automated tests, and record test results
- Designs test data and ensure data compliance requirements are met on all levels of test environments
- Uses testing tools and follow processes to complete testing on a given test environment, and perform necessary steps required to promote code base to higher level environments

Required Qualifications:

- Minimum of 5 years of experience with projects, testing, production support activities and/or payment operations
- Cross functional with strong business analysis, problem solving, quality management and organization skills
- Skilled in translating business requirements into test requirements
- Strives to bring new thoughts and ideas to teams to drive innovation
- Strong attention to detail with a demonstrated commitment to accuracy and quality
- Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
- Excellent written and verbal communication skills
- Willing to learn and adapt to change
- Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
- Ability to understand the bigger picture (risks, dependencies)
- Ability to work additional hours outside of the standard work schedule as business needs dictate

Desired Qualifications:

- Working knowledge of SWIFT, ISO 20022, NACHA formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS, Real Time

Payments and Digital wallets (preferably in-depth knowledge of implementing Platform that process these types of payments)

- Experience of the Agile software delivery methodology
- Experience with large scale projects test management
- Executive reporting and presentation skills

Skills:

- Analytical Thinking
- Application Development
- Automation
- Business Acumen
- Test Engineering
- Influence
- Solution Delivery Process
- Stakeholder Management
- Technical Strategy Development
- User Experience Design
- Agile Practices
- Architecture
- Collaboration
- DevOps Practices
- Solution Design

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)

Pay and benefits information

Pay range

$72,900.00 - $108,459.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.