Team Manager

Team Manager – Mental Health Supported Housing

Location: Tower House, Chester
Working Hours: 37 hours per week, Monday to Friday
Contract Type: Permanent
Salary: £31,030.00–£41,980.00 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role.

We’re looking for an experienced and motivated Team Manager to join Tower House, our 24-hour mental health supported housing service in Chester.

You’ll lead, supervise and support a dedicated team providing person-centred, recovery-focused support to adults experiencing mental health difficulties, helping them develop greater independence, improve their wellbeing and work towards achieving their personal goals.

You’ll take responsibility for the day-to-day running of the service, ensuring a safe, welcoming and supportive environment where residents receive consistent, high-quality support. You'll also ensure the service operates effectively, meeting organisational standards, safeguarding requirements, contractual obligations and performance targets.

People management will be a key part of the role. You’ll coach and develop colleagues, provide regular supervision, manage performance and absence, support recruitment and induction, and create a positive working environment where your team can perform at their best.

As Tower House operates 24 hours a day, you'll also play an important role in ensuring effective staffing, rota management and continuity of support, working closely with colleagues and external professionals to promote positive recovery outcomes and support residents towards greater independence.

What You’ll Do

- Lead the day-to-day operation of Tower House, ensuring the delivery of a safe, effective and high-quality mental health supported housing service.
- Manage, supervise, coach and develop staff, including recruitment, induction, training, regular supervision and performance reviews.
- Ensure residents receive person-centred, recovery-focused support that promotes mental wellbeing, independence and the development of essential daily living skills.
- Oversee the development and delivery of individual support and recovery plans, ensuring residents are actively involved in decisions about their care and support.
- Monitor individual and service performance against agreed objectives, contractual requirements and key performance indicators.
- Oversee staffing arrangements, rotas and effective communication between shifts to ensure continuity of support within the 24-hour service.
- Build strong working relationships with community mental health teams, housing providers, social care professionals and other partner organisations to support positive outcomes for residents.
- Support the ongoing development, monitoring and evaluation of the service, identifying opportunities to improve quality and resident experience.
- Ensure safeguarding concerns, incidents, complaints and risk assessments are managed appropriately and in line with organisational policies and procedures.
- Maintain accurate records and contribute to timely reporting for internal and external stakeholders.
- Provide direct support to residents where required, ensuring the service remains responsive to individual needs.
- Deputise for the Service Manager when required and provide management cover to ensure the effective running of the service.

To Succeed in This Role, You’ll Need:

- NVQ Level 3 in Health & Social Care or equivalent, or a willingness to work towards this in post.
- Experience working within mental health, supported housing, social care or a similar support environment.
- An understanding of mental health recovery, person-centred support, safeguarding and promoting independent living.
- The ability to lead, motivate, coach and develop colleagues to deliver high-quality support and achieve positive outcomes.
- Experience working towards and achieving individual and team objectives, performance targets and KPIs.
- Strong organisational and problem-solving skills, with the ability to manage competing priorities within a busy service.
- The ability to build positive working relationships with residents, colleagues, external professionals and partner organisations.
- Confidence in managing risk, responding to challenging situations and maintaining a safe and supportive environment.
- Strong communication skills and the ability to collate information, monitor performance and produce accurate reports.
- Good IT skills, including Microsoft Office and electronic recording systems.
- A commitment to equality, diversity, inclusion and anti-discriminatory practice.
- Experience managing staff performance, including formal disciplinary and grievance procedures, would be advantageous.
- Experience working within a 24-hour residential or supported housing environment would also be advantageous.

If you're passionate about leading and developing people, delivering high-quality mental health support and helping individuals build confidence, achieve greater independence and make positive changes in their lives, we'd love to hear from you.

To see the full job spec please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected]

Closing Date:
2026-11-30