Refrigeration Specialist, Amazon Maintenance Operation Center (AMOC)

Description

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their product is delivered, from desktop to doorstep.
Across the globe we have more than a thousand Fulfilment Centres, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right product gets delivered to the right person, in the right place, at the right time.
Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business to run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Join us in the Amazon Reliability Maintenance Engineering (RME) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.

Purpose of Job

We are seeking a Refrigeration Specialist who will support the safety, performance, and operational continuity of refrigeration systems across the Amazon portfolio. This role focuses on monitoring, first level triage, work order accuracy, documentation, and coordination with local engineering teams and vendors.
The Refrigeration Specialist will help ensure timely responses to alarms, high quality work order management, and adherence to refrigeration processes and compliance standards.
We are seeking a junior specialist with solid technical fundamentals in refrigeration or HVAC and the ambition to grow into a more advanced Refrigeration role over time.

Key job responsibilities
- Vendor and Ticket Management Ensure end to end accuracy of refrigeration work orders by validating asset selection, severity, and technical descriptions. Coordinate vendor dispatches according to established SOPs, follow up on ETAs and on site presence, and track service notes and FGAS documentation. Support the creation and progression of PRs/POs to facilitate repairs.
- Remote Monitoring and Alarm Resolution Monitor refrigeration alarms and temperature data through BMS and monitoring platforms. Identify anomalies and escalate following established triage SOPs. Support data collection and basic reporting to help senior engineers identify recurring issues and optimize system reliability.
- Documentation Maintenance Contribute to refrigeration documentation by adding case studies, SOP updates, workflows, and troubleshooting learnings to support AMOC and RME teams.
- Metrics Support Help prepare and validate refrigeration KPIs and dashboards, flagging data gaps and recurring issues for senior team members.
- Team Capability Share refrigeration knowledge to support shift handovers and team discussions. Help onboard new team members and reinforce correct triage and work order processes across shifts.
- Process and SOP Adherence Follow established refrigeration workflows and provide feedback to improve alarm handling, work order processes, and documentation.

Basic Qualifications

- Knowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls
- Experience communicating technical details verbally and in writing
- Knowledge of MS-Office tools including Word, Excel, PowerPoint and Visio
- Technical diploma, vocational certification, or equivalent qualification in refrigeration, HVAC, cooling systems, or a related technical field.
- Ability to read dashboards and flag basic trends related to system performance.
- Ability to work shifts in a 24/7 environment.

Preferred Qualifications

- Knowledge of FGAS regulations and compliance requirements.
- Familiarity with natural refrigerant solutions (e.g., CO2, R290) and their safety, performance, and maintenance considerations.
- Hands on experience working with refrigeration, HVAC, or building maintenance systems.
- Proficiency in an additional language relevant to AMOC's operational footprint (e.g., Italian, German, French, Spanish).

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