Product Manager- Lending Servicing Platform Modernization

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As the Vice President Product Manager in Business Banking Product Lending, you will set and drive the modernization strategy for the Business Banking servicing platform, owning the target-state platform vision and architecture in partnership with Engineering and Architecture. This role is accountable for delivering core platform capabilities, leading large-scale legacy decomposition and migration, and aligning senior stakeholders across Product, Technology, Operations, and Risk/Controls. The Vice President will ensure modernization outcomes improve resiliency, scalability, speed-to-market, and servicing experience while managing delivery sequencing and operational stability.

Job Responsibilities

- Set platform modernization strategy: Define the multi-year modernization vision, strategy, and roadmap (value creation, risk reduction, resiliency, and engineering efficiency), with clear milestones and measurable outcomes.
- Own future-state platform direction: Establish the target-state servicing platform architecture and operating model in partnership with Technology (domain boundaries, API/service strategy, workflow orchestration patterns, data/event approach, and non-functional requirements).
- Deliver foundational platform capabilities: Lead delivery of core components that enable consistent servicing across channels (e.g., servicing request intake & status, workflow/case orchestration, communications/notifications, documents/statements delivery, entitlements/roles, auditability, monitoring/telemetry, self-service enablement).
- Lead migration, cutover, and legacy retirement: Own migration strategy and execution across waves, including sequencing, cutover approach, readiness criteria, parallel run where required, decommission plans, and legacy “takeout” accountability.
- Drive governance and standards: Establish platform-level standards and guardrails (APIs, reuse patterns, SLAs/SLOs, reliability/observability expectations, control requirements) to ensure consistent delivery across teams.
- Executive stakeholder management: Lead alignment and decisioning with senior stakeholders; manage complex dependencies across platforms; surface trade-offs, risks, and recommendations with crisp options and clear impacts.
- Portfolio and backlog leadership: Own epics and investment priorities aligned to modernization milestones; ensure scope discipline, value-based prioritization, and delivery predictability.
- Operational readiness and adoption: Coordinate UAT, release readiness, change management, and operational enablement (support model, runbooks, training inputs) to ensure safe, stable releases and adoption.
- Outcome and performance accountability: Define and track KPIs for platform health and modernization impact (availability, latency, defects/incidents, scalability, cycle time, cost-to-serve, containment/deflection, time-to-resolution, operational risk posture).

Required qualifications, skills, and capabilities

- 7 minimum years of product management experience, including platform and/or large-scale modernization programs.
- Proven ability to define target-state platform capabilities and translate architecture direction into executable roadmaps and incremental delivery.
- Demonstrated leadership of complex migrations (legacy decomposition, phased cutover, decommissioning/retirement) with high operational rigor.
- Strong executive communication and stakeholder management skills; ability to drive alignment and decisions across Product, Engineering, Operations, and Risk/Controls.
- Data-driven approach to prioritization and performance management, with accountability for reliability and operational outcomes.
- Experience with servicing platforms (lending/loan servicing, payments servicing, documents/statements, workflow/case management).
- Familiarity with modern platform patterns (API-first, event-driven design, workflow orchestration, cloud readiness, SRE/observability, resiliency).