Chicago Showroom Manager

Location: Chicago Technology Center / Schaumburg, Illinois

Salary Range: $130,000 - $150,000

Company Description

For over 50 years, DN Solutions has built machine tools that shape the world around us, including the cars we drive, the planes we fly, and the medical devices that save lives. We develop smart machines and customized solutions that advance these essential industries.

Join our applications engineering team and help coach, teach, manage the current and future members of DN Solutions!

Position Summary

The Chicago Showroom Manager is responsible for the overall leadership, operation, and performance of the company's flagship technology center and showroom. This position oversees daily showroom activities, machine readiness, customer demonstrations, special events, training programs, and facility operations while ensuring an exceptional customer experience.

The Showroom Manager reports directly to Engineering Director and works closely with Sales, Applications Engineering, Automation, Product Management, Service, and Marketing teams to showcase manufacturing solutions, support sales growth, and position the company as a technology leader in the CNC machine tool industry.

Job Responsibilities

- Lead all day-to-day operations of the Chicago Technology Center and showroom, ensuring a safe, professional, and customer-focused environment.

- Oversee the readiness, operation, maintenance, installation, and relocation of showroom equipment, including CNC machine tools, automation systems, and robotics cells.

- Lead and develop showroom personnel, including Applications Engineers and Service Technicians, by establishing performance expectations, conducting employee reviews, and supporting career development.

- Develop and manage annual operating plans and budgets, oversee facility and event-related expenses, and identify opportunities to improve operational efficiency and reduce costs.

- Coordinate customer demonstrations, proof-of-concept projects, test cuts, and turnkey project runoffs, ensuring successful execution and effective use of showroom resources.

- Serve as the primary host for customer visits, coordinating facility tours, executive briefings, technical presentations, and hands-on demonstrations to deliver an exceptional customer experience.

- Plan and lead customer-facing events, including open houses, technology demonstrations, seminars, industry workshops, product launches, distributor meetings, and educational partnerships.

- Collaborate with Marketing, Sales, Service, and Product Management to support customer engagement, new machine introductions, market launches, and strategic business initiatives.

- Gather and communicate customer feedback to support product development and improve manufacturing solutions.

- Establish and monitor showroom performance, customer satisfaction, and demonstration effectiveness to drive continuous improvement and strengthen business relationships.

- Ensure compliance with company safety policies and applicable safety and environmental regulations, including proper equipment operation, facility documentation, and employee training records.

Job Requirements

Required

- Bachelor's degree in Engineering, Manufacturing Technology, Business Management, or a related field. An equivalent combination of education and manufacturing experience may be considered.

- 7–10+ years of experience in manufacturing, CNC machining, applications engineering, technical sales, service management, or operations leadership.

- 3–5+ years of people leadership experience, including developing and managing technical teams.

- Hands-on experience with CNC machine tools, automation systems, or advanced manufacturing technologies.

- Previous experience as a CNC Machinist, CNC Programmer, Manufacturing Engineer, Applications Engineer, or in a similar hands-on manufacturing role.

- Extensive hands-on knowledge of CNC machine setup, programming, prove-out, tooling selection, workholding, fixture design, and process optimization.

- Experience with at least one major CAM system, such as Mastercam, Siemens NX CAM, hyperMILL, ESPRIT, GibbsCAM, or similar.

- Strong understanding of multi-axis machining centers, turning and mill-turn applications, machine installation and troubleshooting, and automation and robotics.

- Demonstrated ability to lead technical personnel while remaining actively engaged in machining and engineering activities.

- Strong leadership, communication, decision-making, facility management, resource planning, and process improvement skills.

- Ability to travel approximately 15%.

Preferred

- Experience managing a machine tool showroom, technology center, or customer demonstration facility.

- Experience in aerospace, medical, automotive, or other precision manufacturing industries.

- Experience planning and managing large customer events, technical demonstrations, and executive presentations.

Company Benefits

- Competitive pay based on experience.

- 401(k)

- Health, Vision, and Dental Insurance

- Life Insurance and Short-Term Disability

- Paid Time-Off including vacation, sick time, and Holidays.

- Employee Referral Program

Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part of our fast-growing company.

DN Solutions America is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.