Lead Business Analyst

About Dyad: Dyad is a leading insurance technology company with over 20 years of experience delivering solutions across the property and casualty insurance ecosystem. We support carriers, MGAs, wholesalers, and agencies with platforms that streamline underwriting, policy administration, connectivity, and operations. At Dyad, we focus on enabling scalable growth through modern, product-driven insurance technology.
About The Role: The Lead Business Analyst is a senior individual contributor within Dyad's Operations division, reporting to the Director – Business Analysis and carrying business analysis responsibility across a portfolio of concurrent client implementation projects. This individual maintains the quality and consistency of business analysis across every active engagement — owning UAT strategy, ensuring knowledge transfer deliverables are complete, and partnering closely with Project Managers to identify and resolve risks before they affect delivery. Bringing a cross-portfolio view, the Lead BA spots recurring gaps, defect patterns, and systemic issues that individual project teams may not see, and elevates them to the right owners. The role mentors and coaches Business Analysts across projects and provides senior advisory to clients on change impact, adoption, and long-term platform strategy. The ideal candidate is a recognised P&C insurance and platform expert with the judgement, consistency, and client presence to raise the standard of BA delivery across the portfolio.
Key Responsibilities: Portfolio Delivery & Analytical Quality
- Carry BA responsibility across a portfolio of concurrent client implementation projects — managing workload, priorities, and quality across engagements and ensuring a consistent BA approach on every project.
- Maintain analytical quality and consistency across all active projects — reviewing BRDs, gap analyses, functional specifications, data mapping, and integration specifications so every deliverable meets Dyad's standard.
- Own UAT strategy across the portfolio — standardising test approaches, identifying recurring defect patterns, and elevating systemic issues to Delivery, Product, and Engineering.
- Ensure knowledge transfer deliverables are complete and consistent across the portfolio so clients can operate independently after go-live.
PM Partnership, Risk & Client Advisory
- Maintain active partnerships with Project Managers across the portfolio — identifying risks and issues across concurrent engagements, building mitigation plans with each PM, and helping manage them through to resolution.
- Bring cross-portfolio visibility to delivery — recognising patterns and structural issues that go beyond any single engagement and raising them with clear context and recommendations.
- Provide senior advisory to client leadership — conducting change impact assessments, advising PMs and clients on adoption risks and mitigation, and helping clients prepare their people for process and system change.
- Shape long-term client platform strategy by applying deep P&C and Dyad platform expertise across Agency and MGA/MGU workflows — surfacing recurring domain and platform gaps to Product.
Mentorship & AI-Augmented Practice
- Mentor and coach D1–D4 Business Analysts across multiple projects — reviewing deliverables, providing structured feedback, and helping newer BAs build consistent habits and standards.
- Contribute to BA knowledge-sharing and practice improvement — templates, playbooks, and lessons learned from across the portfolio — and support BA hiring as an interviewer.
- Apply AI and analytical tools across the portfolio to surface cross-project insights — recurring gaps, configuration patterns, and process benchmarks — and advocate for tooling and AI improvements across the team.
Required Skills & Experience Skills & Experience
- 8–12 years of business analysis experience, including delivery across multiple concurrent client implementation projects in a technology, SaaS, insurance technology, or professional services environment.
- 7+ years of P&C insurance experience with deep, multi-line-of-business expertise recognised by clients and peers; strong knowledge of Agency and MGA/MGU workflows and the regulatory and compliance context.
- Advanced knowledge of the Dyad platform across modules — or equivalent depth in a comparable policy administration, agency management, or billing platform — including integration points, SQL, and XML/JSON.
- Expert BA tooling and AI-augmented analysis practices — BA toolset (Confluence, Visio or Lucidchart), MS Office Suite, and Jira or another ticketing tool — with a proven track record of leading UAT and knowledge transfer.
- CBAP or CPCU certification required; additional consulting or domain certifications (e.g., CISR, AINS) preferred.
- Bachelor's degree required; advanced degree or CBAP-equivalent depth preferred. Comfortable working with US-based clients, Project Managers, and leadership, with overlap into US business hours when engagements require it.
Professional & Behavioral Competencies
- Consistent and quality-driven — holds a high bar across every engagement in the portfolio and spots problems early, before they reach the client.
- Trusted advisor and delivery partner — builds credibility with client leadership and Project Managers; has direct, constructive conversations to move stuck items forward.
- Multiplier and coach — raises the capability of Business Analysts across the portfolio through mentorship, structured feedback, and shared standards; leads through expertise rather than authority.
Contact info : 09925022554 (10 am – 7.30 pm) Monday to Friday E-mail : [email protected] Website : www.dyadtech.com (http://dyadtech.com) Address : Dyad Tech Pvt. Ltd (Formerly known I-Engineering Software Pvt. Ltd.) 4th Floor, President Plaza, Opp. Titanium Square, Thaltej Cross Road, S.G. Highway, Ahmedabad-380054