Care Team Assistant

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Operations team! The Care Team Assistant (CTA) is a critical role at Erie that performs a variety of patient care activities to support both our Providers and Medical Assistants in the delivery of services to ensure timely and comprehensive care.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidates experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

Maintains and prepares exam rooms, ensuring they are cleaned, sterilized, and stocked appropriately to provide excellent patient experience

Assists with scheduling appointments for general follow ups, testing, and procedures as instructed

Provides discharge summary requirements and next steps

Helps with sensitive exam requirements

Ensures all faxing and printing documents are complete

Performs related job duties as necessary.

The work schedule for this role is aligned with Erie's hours of operations.

Qualifications

Education

Required:

- High School diploma or equivalent required.

Preferred:

- Associate degree or two (2) years of college a plus.

Experience:

Preferred:

- Six (6) months of related experience in a healthcare or customer service role.

- On the job training will be provided for individuals without prior healthcare experience

Skills and Knowledge

Required:

- Basic computer skills.

- Customer service skills.

- Ability to work independently.

- Cultural competency to work with a diverse patient population.

Preferred:

- Bilingual fluency to assist or work with non-English speaking patients and/or guests.

- Intermediate proficiency in Microsoft Office a plus.

- Intermediate EPIC skills are a plus.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

- Our mission, vision, and values unite us.

- Our voices matter.

- We do things well.

- Our inclusive culture promotes balance and belonging.

- We find our career sweet spot at Erie.