About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!
What you will have an opportunity to do:
The Director of Housekeeping is responsible for the strategic leadership, operational performance, and financial management of the Housekeeping and Laundry departments. This role ensures the highest standards of cleanliness, guest satisfaction, brand compliance, safety, and associate engagement while achieving departmental productivity and cost targets.
The Director leads all housekeeping operations, develops supervisors and associates, ensures compliance with company policies and employment laws, and partners cross-functionally to deliver an exceptional guest experience.
Essential Responsibilities
Operational Leadership
- Oversee daily housekeeping and laundry operations, ensuring all guest rooms and public areas meet or exceed brand cleanliness standards.
- Develop and execute inspection programs, quality assurance processes, and deep-cleaning initiatives.
- Monitor guest satisfaction metrics (GSS, Medallia, brand audits) and implement corrective action plans to drive continuous improvement.
- Ensure timely and accurate completion of inspection logs, inventory reports, and operational documentation.
- Partner with Maintenance to coordinate preventive maintenance, out-of-order rooms, and capital projects.
Financial & Labor Management
- Prepare and manage department budgets, forecasting labor and expenses based on occupancy and business levels.
- Develop schedules that prioritize full-time associates’ guaranteed hours before allocating shifts to part-time associates, in alignment with company guidance.
- Control payroll costs, supplies, and inventory levels while maintaining service standards.
- Analyze labor productivity reports and adjust staffing models as needed.
People Leadership & Development
- Recruit, hire, train, coach, and develop supervisors and hourly associates.
- Conduct regular performance evaluations and provide ongoing coaching and accountability.
- Ensure consistent application of attendance, disciplinary, and performance management processes in partnership with HR.
- Foster a culture of inclusion, respect, and professionalism free from discrimination or bias.
- Promote open communication and proactively escalate operational barriers or support needs.
Compliance & Risk Management
- Ensure compliance with company policies, brand standards, OSHA regulations, and employment laws.
- Maintain accurate documentation related to inspections, safety meetings, training, and performance management.
- Conduct safety meetings and ensure completion of required audit forms and quarterly compliance initiatives.
- Respond appropriately to guest incidents and coordinate with HR on required investigations and documentation.
Strategic Planning
- Develop department action plans aligned with property goals.
- Lead deep cleaning, preventive maintenance coordination, and quality improvement initiatives.
- Partner with other department leaders to ensure seamless guest experience delivery.
What are we looking for?
Qualifications
- Minimum 7–10 years of progressive housekeeping leadership experience in a hotel environment.
- Prior experience managing supervisors and multi-shift operations.
- Strong understanding of brand standards, GSS metrics, and audit processes.
- Proven experience in labor management, scheduling, and budgeting.
- Demonstrated ability to lead diverse teams with professionalism and fairness.
- Strong communication, organizational, and time-management skills.
- Proficiency in hotel systems (e.g., PMS, labor management systems, Microsoft Office).
Competencies
- Operational discipline and follow-through
- Accountability and performance management
- Proactive communication
- Ethical leadership and integrity
- Strategic labor planning
- Conflict resolution and coaching
Physical Requirements
- Ability to walk the property for extended periods.
- Ability to lift up to 25 pounds.
- Frequent bending, standing, and movement throughout the hotel.
Compensation:
$75,000.00
-
$80,000.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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