About this role
Summary Statement
For many years, Carolina Orthotics & Prosthetics has provided the highest quality care to patients and we continue to do so by ways of improving our level of service. In 2021, Carolina Orthotics & Prosthetics joined Ottobock Patient Care and rebranded as Carolina Ottobock.care. We have a shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences.
We are currently seeking a Patient Care Coordinator at our busy North Charleston, SC location. Our Patient Care Coordinators play a pivotal role in ensuring the efficiency, dependability, and comfort of our clinics.The ideal candidate is a proactive self-starter with strong multitasking skills and the ability to manage a high-volume workload effectively.
Duties & Responsibilities
- Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
- Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
- Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
- Help secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
- Maintain a clean office work environment including coordination of all office supplies.
- Accept patient payments, including cash payments, if applicable.
- Perform shipping and receiving of products for device procurement and delivery as needed.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Create and maintain reporting as needed.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Perform other duties as assigned.
Qualifications
- Ability to manage several tasks in a fast-paced environment.
- Customer service experience.
- Experience with medical terminology preferred.
- Proficient in MS Office and databases.
- Outstanding communication and interpersonal skills.
- Strong organizational skills.
- High school diploma or equivalent.
- 2+ years of office administrative experience, preferably in a medical/dental/therapy office.
- Knowledge of Medicare, Medicaid preferred.
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%