Suppliers Relations Manager, Lead Procurement Centre of Excellence

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Supplier relationships drive much of the value JLL delivers, and SRM across Corporate Procurement has solid foundations but uneven adoption. As SRM Lead, you’ll turn that into one governed, repeatable programme across HR, Marketing, Professional Services, Technology and Travel & Fleet. You’ll set the standards, own the SRM dashboard and give leadership and the CPO a clear, on-demand view of supplier performance and the value it delivers. You’ll sit in the Procurement Centre of Excellence, report to the Global Director, and work closely with category directors, Risk, Finance and the Alliance teams. If you want to build a capability from the ground up and change how a function works with its suppliers, this role is yours to shape.

What you’ll do

- Design and own a single SRM framework and playbook for Corporate Procurement, covering segmentation, minimum standards, governance cadence, review formats, scorecards and escalation paths.
- Own supplier segmentation and the strategic/preferred supplier list, setting coverage criteria and a differentiated management approach for each tier.
- Build and run the SRM dashboard and reporting with the category teams, bringing scorecards, QBR outputs, performance trends, risk flags and improvement actions into one place. This includes an on-demand Tier 1 / strategic supplier view for leadership and the CPO.
- Define and track the value delivered through SRM (innovation, savings, service improvement, risk reduction and collaboration), moving supplier reviews from reactive and historical to forward-looking.
- Establish the governance model, including roles and responsibilities (e.g. RACI), meeting rhythm, executive sponsorship and escalation. Hold category leads accountable for running QBRs to standard and keeping to the agreed cadence.
- Partner with the Balance of Trade and Alliance teams to uncover supplier-led revenue and innovation opportunities. Work with the Governance & Risk Manager so supplier performance data feeds the third-party risk management (TPRM) framework and corrective-action planning.
- Embed SRM tooling and AI-enabled ways of working (e.g. Aravo, standardised scorecards, automated feedback capture) to extend coverage to a wider supplier base with less manual effort.
- Coach and upskill category teams in stakeholder engagement, performance management and structured supplier dialogue, and report timely insight to the Global Director, the Head of Corporate Procurement and the CPO.

What we’re looking for

- Strong knowledge of SRM best practice, including segmentation, governance frameworks, performance scorecards and value tracking.
- Hands-on experience owning or designing an SRM or supplier performance programme, and running QBRs, scorecards and governance with strategic/Tier 1 suppliers at scale.
- A builder’s mindset: you can take an informal capability and turn it into a governed, repeatable function, with consistent standards and controls across dispersed category teams.
- Change leadership, with the ability to drive adoption and cultural shift without direct line authority.
- Commercial acumen to define and evidence the value that supplier relationships deliver.
- Comfort with SRM, supplier performance and risk tooling, and with using data and AI-enabled tools to scale coverage.
- Excellent communication and presentation skills, and the credibility to represent supplier performance to senior leaders and influence category leads and suppliers with data-driven insight.
- A collaborative, cross-functional approach and experience in global matrix organisations. A bachelor’s degree is required, and CIPS/ISM accreditation is a plus.

What you can expect from us

You’ll join a team that’s building something new, with the package and flexibility to match.

Your package

- Competitive base salary
- Private medical insurance
- Enhanced pension scheme
- Electric Car Scheme
- Flexible work arrangements, including a hybrid option
- Great opportunities for long-term career progression

Location:

On-site –London, GBR

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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