About this role
Responsibilities:
Partner with engineers, technical experts, and key stakeholders to troubleshoot and resolve complex, multi-system problems to restore service and prevent recurrence
- Define and use service level indicators and service level objectives to proactively identify risk, prioritize reliability improvements, and reduce customer impact
- Advance observability practices by improving telemetry, dashboards, and alerting to shorten time-to-detect and time-to-recover
- Improve operational excellence through runbooks, automation, and continuous improvement actions that reduce toil and production risk
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Shift Flexibility: You are prepared to work across rotational shifts and weekends, supporting 24/7 system reliability and business continuity.
- Regulatory Compliance: You rigorously follow all business, functional, and regulatory norms, which is critical in the financial sector for risk mitigation and legal compliance.
- Integrity in Interactions: Your client and vendor engagements are conducted with unwavering integrity, reflecting JPMorganChase’s values and reputation.
- Secured Environments: You are capable of operating in highly secure, air-gapped, and hardened environments, such as co-located client/vendor premises, which often require specialized protocols and heightened security awareness.