About this role
REQ-25-J-0377
Help Desk Specialist II
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance shall include:
- Software installation and support of commercial software and related upgrades.
- Update solutions database with applicable resolutions.
- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
- Monitors and enforces all IT policies and procedures.
- Assist with setting up new users in IDAM and multiple level security LDAP profiles.
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
- Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
CLEARANCE:
• TS/SCI- REQUIRED
• Eligibility for access to Special Access Program Information
• Willingness to submit to a Counterintelligence polygraph
EDUCATION:
• BS degree in Computer Science, Information Technology or equivalent experience
MANDATORY EXPERIENCE:
• Minimum of five (5) years of experience in information technology or a related field
CERTIFICATIONS:
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for
Information Assurance Technician Level 2 within 6 months of the date of hire
BENEFITS:
We offer a competitive compensation package including a generous PTO and Flexible holiday package, tax-free healthcare cost reimbursement, and an immediate vesting 401K with 4% matching.