Senior Director, Vendor Management

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 500,000 members in California, Arizona, Nevada, Oregon, Washington and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit  www.thescangroup.org ,  www.scanhealthplan.com , or follow us on  LinkedIn ;  Facebook ; and  Twitter .

The Job

The Senior Director, Vendor Management leads the strategy, governance, contracting, performance management, financial stewardship, and regulatory compliance for all Supplemental Benefit vendors supporting Medicare Advantage (MA) and Medicare Supplement (Medigap) products. This leader sets the long-term vendor strategy and operating model. The goal is high-quality member experiences, regulatory compliance, operational excellence, cost efficiency, innovation, and support for the organization's growth.

The role is the senior business owner for supplemental benefit vendor relationships, including but not limited to dental, vision, hearing, transportation, fitness, over-the-counter (OTC), meal delivery, home and community support services, and other value-added benefits. The Senior Director advises executive leadership on vendor strategy, investment priorities, risk, and performance. The role aligns Product, Operations, Compliance, Legal, Finance, Procurement, Network Management, Quality, and Member Experience teams around shared goals.

You Will

Enterprise Vendor Strategy & Portfolio Leadership: Define and carry out a multi-year strategy for the Supplemental Benefit vendor portfolio across MA and Medigap products. Serve as the executive sponsor for strategic vendor partners. Advise executive leadership on portfolio decisions, market trends, emerging capabilities, and ways to stand out from competitors. Drive portfolio decisions on consolidation, replacement, insourcing or outsourcing, and new partnerships.

Vendor Governance: Establish and oversee the vendor governance framework, including executive business reviews, performance forums, strategic planning sessions, and escalation processes. Set standards for consistent oversight across the vendor portfolio.

Contracting & Procurement: Provide strategic oversight of sourcing, evaluation, negotiation, and execution of complex, high-value vendor agreements, renewals, terminations, and competitive bids. Partner with Legal, Compliance, Procurement, Member Experience, and Finance so that contracts cover regulatory, operational, performance, data privacy, and financial requirements. Set standards for service level agreements (SLAs), performance guarantees, and contractual accountability.

Financial Stewardship: Own portfolio-level vendor economics, budgets, forecasts, and business cases. Lead cost-management strategies that deliver measurable financial and operational value.

Vendor Performance Oversight: Set the performance management framework for all supplemental benefit vendors, including KPIs, scorecards, service levels, quality metrics, utilization, and member outcomes. Hold vendors and internal partners accountable for performance and corrective action plans.

Regulatory Compliance & Risk Management: Ensure the vendor portfolio complies with CMS requirements, MA and Medigap regulations, HIPAA, and applicable federal and state rules. Lead portfolio-level risk assessment, monitoring, and audit readiness for delegated and non-delegated vendors. Identify, escalate, and reduce significant operational, financial, regulatory, and reputational risks.

Cross-Functional Leadership: Lead decision-making across functions to align vendor strategy with benefit design, annual enrollment readiness, product launches, Quality and Stars priorities, and member experience goals. Resolve complex tradeoffs and remove barriers to execution.

Executive Reporting & Influence: Present vendor portfolio performance, risks, and strategic recommendations to executive leadership and governance committees. Represent the organization with senior vendor executives and external partners.

Member Experience & Operational Excellence: Use data, member feedback, complaints, appeals, and utilization trends to improve access, satisfaction, and service quality. Sponsor initiatives that simplify the member experience and support growth.

Organizational & Team Leadership: Build and lead a high-performing vendor management organization, including leaders of leaders. Define structure, roles, goals, and succession plans. Foster a culture of accountability, collaboration, continuous improvement, and member-focused decisions.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals.

Other duties as assigned.

Your Qualifications

Bachelor’s Degree in Business Administration, Healthcare Administration, Finance, Public Health, or related field. Master’s degree preferred.

12+ years of healthcare industry experience, including significant leadership in vendor management, contracting, procurement, or health plan operations.

7+ years of leadership experience, including leading leaders and directing complex cross-functional initiatives across the organization.

Extensive experience supporting Medicare Advantage, Medicare Supplement, managed care, or health insurance products.

Demonstrated success developing vendor portfolio strategies and negotiating complex, high-value agreements with strategic partners.

Deep knowledge of healthcare regulatory requirements, including CMS and HIPAA, and experience supporting audits or regulatory examinations.

Proven ability to manage a large portfolio of vendors, contracts, budgets, and organization-wide initiatives at the same time.

Advanced analytical, financial, negotiation, and problem-solving skills.

Executive-level communication, influence, and stakeholder management skills.

Experience Preferred:

Certification in procurement, contract management, project management, risk management, or vendor management

Experience leading supplemental benefit vendor strategy within a Medicare Advantage organization.

Experience with delegated vendor oversight programs, third-party risk management, and CMS audit requirements.

Experience leading large-scale transformation, vendor consolidation, major implementations, or portfolio optimization.

What's in it for you?

- Base Pay Range: $200,000-$260,000, Salary + Incentive Plan

- Work Mode: Mostly Remote
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-JK1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)