Administrative and Collections Specialist

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Administrative and Collections Specialist is responsible for collections of outstanding accounts receivable and all other aspects of collections resulting in a reduction of delinquency for assigned regions while working in partnership with branch management and collectors to achieve maximum results.

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Essential Duties & Responsibilities:

- Prepare FDL letters and request attorney FDLs as needed and recommend accounts for third-party collection and/or write-off.
- Answer incoming customer calls and route them appropriately.
- Communicate with Collections Manager about status of past due accounts or situations where additional leverage is needed to obtain the desired outcome of collection efforts.
- Monitor and resolve financial discrepancies.
- Maintain notes on accounts to reflect collection efforts.
- Work returned statements as needed to collect outstanding debt, obtain updated contact information, and update ERP systems with current information.
- Ensures the security and privacy of customer information and files.
- Other administrative assignments will be assigned by the Office Manager

Education/Qualification:

- High school diploma or equivalent, bachelors or associates degree preferred, but not required
- At least one year of experience in collection and credit work.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Microsoft Navigator and/or Profit Zoom a plus.
- Ability to work with a team and independently, in a fast-paced environment.
- Basic understanding of statistics and data analysis.
- Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

Pay Range:

- $25/hr - $29/hr depending on experience

Benefits and Perks:

- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the  ALL In Ownership Plan (https://pyebarkerfs.com/all-in/) for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.