About this role
Receives, processes and responds to a large volume of telephone inquiries from employees, departments and the general public pertaining to County-related services.
Education, Experience and Training :
Graduation from an accredited high school/GED Program. Two (2) years of work related experience in customer service or 30 hours of college credit or a combination of the two.
Special Requirements/Knowledge, Skills & Abilities :
Ability to type 15 wpm or 30 kspm. Ability to maintain poise, tact and professionalism while managing a large volume of telephone calls. Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with employees, departments and the general public.
Physical/Environmental Requirements:
Standard office environment. Requires prolonged sitting.