Guest Service Representative

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Work Shift:
UR - Rotating (United States of America)

Range:

Compensation Range:
$19.15 - $25.85

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The URochester Medicine Department of Guest Services is looking for a customer service-oriented individual to join our team as a Guest Service Representative. Working throughout Strong Memorial Hospital, our Guest Service Representatives serve as liaisons for patients and visitors who enter the main lobby, patient discharge area and other entrances. Guest Service Representatives provide excellent first and last impressions for all patients, families, and visitors of Strong Memorial Hospital.

Primary responsibilities include:

·       Meet and greet guests, ascertain their needs and direct them accordingly, escorting guests to destination as needed.

·       Act as a concierge for guests:  Maintain information about Strong Memorial Hospital, UR Medical Center, and the University of Rochester, including nearby resources (hotels, churches restaurants, etc.).

·       Receive and deliver accurate, up to date, confidential information about surgical patients and those having procedures to their family members.

·       Provide support for Transportation during the Patient Discharge process to alleviate any wait time during the discharge process.

Minimum Education & Experience:

·       High school diploma or GED

·       2 or more years of customer service-related work experience

·       Bilingual skills are beneficial

·       Must possess superb customer service skills and should be helpful and professional at all times

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.