Network Manager - UK

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Network Manager. This role will be based out of our London office.

The Network Management & Market Intelligence (N2MI) team is split between core Agent Network Management, Strategic Initiatives and Market Information and Analysis.  As part of Network Management & Market Intelligence (N2MI) responsibilities we select, appoint and continuously monitor the HSBC Group’s cash and custody network through a comprehensive due diligence and ongoing monitoring process. This Agent Bank network provides our internal clients throughout the HSBC Group with a high quality, cost-effective and competitive service.

The scope of Network Management’s activities is focused on assessing the operational risk, service levels, efficiency and appropriateness of the agent.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

- Perform due diligence reviews on assigned Agents within the agreed timeframes, ensuring compliance with internal procedures, as well as relevant regulatory requirements (e.g., CASS)

- Provide on-going technical support and market intelligence to operational areas, Global Relationship Managers, client support teams, and product development areas.
- Make sure that the HSBC Group receives a high quality, competitively priced service from its agents.  Facilitating timely and efficient processing in internal operational areas, which leads to a high level of customer satisfaction.
- Undertake a wide range of stakeholder engagement and communication.  Meeting with operational areas to discuss agent bank operational performance
- Act as a two-way focal point for serious issue escalation between internal areas and agent banks
- Conduct all work activity in a highly controlled manner which results in conforming with all external regulations and internal control requirements, as set out by the relevant regulators (including FCA, PRA Singapore, FED, etc.), HSBC’s external auditors, Internal Audit, Group Audit and Group Compliance Department
- Compile and maintain detailed due diligence files and trip notes for inspection by Compliance and auditors
- Ensuring global consistency and accuracy of Client RFP and due diligence responses

To be successful in this role you should meet the following requirements:

- Direct Network Management experience covering securities and/or cash products, with experience in operations, risk, compliance, audit, relationship management or direct custody and clearing
- Strong analytical, control skills, high work standards and attention to detail
- Strong client-facing and oral/written communication skills
- Flexible attitude
- Ability to work alone and unsupervised, but also to be a strong, contributing team player
- Strong planning, assimilation and organizational skills
- Ability to prioritize conflicting demands and problem solve
- Knowledge of Word, Power Point and Excel
- Self-starter and capable of original thought
- Ability to build relationships by communicating, influencing and negotiating effectively

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected] .