Resource Specialist I

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The Care Transition Specialist provides administrative support related to care progression and transitions across the continuum of care. Working collaboratively with nurse care coordinators, social workers, physicians, and other members of the care team, this role helps coordinate services and resources that support safe and effective patient transitions.

The Care Transition Specialist serves as an advocate for patients and their families while supporting Newton-Wellesley Hospital’s commitment to high-quality care, patient satisfaction, and effective resource management.

Essential Responsibilities:

Care Coordination & Administrative Support:

-Provide administrative support to the care team, patients, and caregivers throughout the care transition process.
-Support post-discharge planning and communication, including the 4Next process, coordination with long-term care facilities, follow-up appointments, and related activities.
-Assist with equipment orders, required forms, and medication authorizations.
-Distribute required forms and documentation, including MOON and IM notices, in accordance with applicable requirements.
-Coordinate patient transportation under the direction of the care team.
-Complete administrative documentation as directed by the care team.
-Participate in family meetings and interdisciplinary huddles as needed to provide and gather information related to care transitions.

Patient Information & Coordination:

-Collect, confirm, and verify key patient information, including demographics, health care proxy information, benefit verification, and patient preferences for pharmacy, VNA, and other services.

Patient & Community Resources:

-Maintain current knowledge of resources available to patients and caregivers across the continuum of care.
-Serve as a resource regarding post-acute care services, including insurance requirements, facility information, and contact resources.
-Identify and refer patients to appropriate community services, such as transportation, food assistance, day programs, and financial assistance programs.
-Communicate and collaborate with social service agencies, clinics, schools, courts, and other community organizations under the direction of the care team.

Qualifications

Education:

- High School Degree or GED required.
- Associate’s Degree or Bachelor’s Degree preferred and health care experience, preferably in extended care facilities and community agencies.
- Preferred experience in hospital discharge planning, long term care facility, community health or utilization review.

Job Knowledge and Skills:

- Interpersonal skills to interact effectively with various levels of staff, patients, families and community organizations.
- Must be able to participate effectively in an interdisciplinary team setting.
- Extensive knowledge of regulations, community organization, state and federal systems, medical terminology and levels of health care.
- Must be able to manage a variable workload with the ability to constantly change priorities.  Requires ability to work proactively and independently.
- Requires basic typing and/or computer data entry skills, experience with personal computer and software desirable.
- Must be very flexible in a constantly changing environment.

Additional Job Details (if applicable)

Remote Type
Onsite

Work Location
2014 Washington Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$22.35 - $25.28/Hourly

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.